Business Systems and Process Analyst at Instahr

Description:

Do you want to thrive professionally while contributing to the rapid growth of a booming Canadian company? Join the team at Insta HR and 360 Agency! We specialize in creating web and marketing solutions for Canadian automotive dealerships.

We are looking for someone passionate about optimizing systems and processes, who either holds or is eager to obtain a Salesforce certification. You will play a key role in optimizing our processes, tools, and databases, helping the company make informed decisions through business data analysis. Additionally, you will become our in-house Salesforce expert, ensuring the optimal use of the platform.

Your experience as a BI Analyst, and your excellent communication skills will be your greatest assets for this role!

Responsibilities:

Systems and Process Optimization:

• Analyze and model business processes.
• Generate reports based on business data analysis and databases.
• Present concrete solutions to internal client needs.
• Initiate continuous improvement projects by understanding business processes.
• Translate business, operational, and functional requirements to development teams.

Salesforce:

• Configure, customize, and manage the platform.
• Install, manage, and maintain integrations between Salesforce and third-party applications.
• Ensure optimal performance of Salesforce systems and products.
• Oversee data migration for integration projects.
• Keep Salesforce documentation up to date to ensure business continuity.
• Stay informed about new features and best practices in Salesforce.
• Advise and assist users to enhance and innovate.
• Document analyses and proposed solutions.

Required Qualifications:

• University degree in Computer Science or a related field.
• Minimum of 3 years of experience in database management or business intelligence.
• Expertise in BI solutions such as Tableau, Power BI, or equivalent.
• Desire to obtain or currently holds a Salesforce certification (Admin, Sales Cloud Consultant, etc.).
• Excellent written and verbal communication skills, with the ability to simplify technical concepts.
• Project management skills, with the ability to handle multiple priorities simultaneously.
• Strong teamwork skills, collaborating with various stakeholders.
• Problem-solving and analytical thinking abilities.
• Mandatory bilingualism (French and English).

Assets:

• Knowledge of the automotive business sector.
• Understanding of data modeling concepts and techniques.
• Familiarity with information systems and business architecture.
• Experience with the Salesforce platform.