Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 7, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company


    Call Center Representative

    Essential Duties

    • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
    • Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs
    • Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
    • Liaison with other departments to resolve customer issues
    • Communicate effectively and with a positive tone with peers and your manager
    • Contribute to a high-performance and friendly workplace culture
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
    • Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
    • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
    • Deliver on your promises and obligations to drive an exceptional customer experience,

    Minimum requirements

    • Minimum 2 years proven customer support experience or experience as a call center representative
    • Excellent written and verbal English communication skills, English Language must be clear, no native accent
    • Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
    • We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
    • Empathetic and display the necessary soft skills required for customer support
    • Ability to take ownership of the situations
    • Happy to be empowered to work with little supervision
    • Able to work in a fast-paced environment
    • Ability to multitask and not get frustrated
    • Track record of achieving KPIs and delivering strong CSAT scores

    *Internet and Device Requirement *

    • Minimum 15mbps wired internet connection
    • Minimum i5 processor or i3 processor 6th generation
    • Minimum 8GB Ram
    • Wired headset
    • Quiet working environment

    Method of Application

    Interested and qualified? Go to Influx on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Influx Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail