Call Center Supervisor at Brites Management

INDUSTRY MANUFACTURING
SALARY 35K

JOB LOCATION NAIROBI, MLOLONGO

JOB SUMMARY

Our client a manufacturer and distributor of cleaning and sanitation products for both Industrial and Domestic use is looking to fill the role of a Call Centre Supervisor, who will be in charge of customers support, after sales services, telesales and overseeing smooth running of the call Centre and customer service.

DUTIES AND RESPONSIBILITIES:

• Manage the day to day running of the Call Center
• Telesales and close sales on phone
• Customer support
• Ensure calls are responded to at the appropriate time
• Resolve and escalate customer’s issues on time
• Meet and exceed set targets
• To oversee the optimal performance of the Call Center
• Maintains constant communication with customers and make follow ups
• Maintains Call Centre database by entering information
• Keeps equipment operational by following established procedures, reporting malfunctions.

QUALIFICATIONS/ SKILLS AND EXPERIENCE REQUIRED

• Bachelor’s degree/Diploma in a relevant field from an accredited University/College required.
• At least 3-5years’ experience in an busy call center environment at Supervisory
• Experience in closing Sales
• Excellent written and verbal communication
• Excellent attention to detail and Accuracy of data
• Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
• Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
• Basic Word processing and Spreadsheet skills
• Ability to provide effective leadership to a team
• Ability to manage and provide feedback to all types of individuals