Care Management Officer, Care Management at Aga Khan University Hospital

Position Summary

The Care Management Officer will provide corporate client support, serving as a liaison to specific corporate clients and also participating in formulation of business growth plans for the hospital.

Responsibilities

• Maintain and grow the institution’s business.
• Enhance and maintain very good relationship with care managers and referring doctors.
• Coordinate meetings with the appropriate stakeholders to improve service delivery.
• Provide clinical care facilitation in the daily patient rounds of various patients admitted in the hospital as appropriate.
• Organize one-on-one visits with cooperates in regards to referrals and medical institutions.
• Ensure effective communication with our target market.
• Continuously work to build medical tourism referrals ensuring we follow best practices and enhance patient satisfaction.
• Keep the referring doctors and institutions database and continuously update on AKUHN new services/ clinical staff.
• Address all issues/challenges arising from all stakeholders.
• Participate in all team efforts as departmental needs arise.
• Any other duties that may be assigned from time to time.

Requirements

• Registered Nurse (KRN/M; KRCHN) with current licensure with the Kenya Nursing Council.
• Minimum of five (5) years of Nursing and Health Insurance experience.
• Must have excellent communication, report-writing skills and business development experience.
• Good interpersonal skills with demonstrable ability to build relationships among team members.
• Ability to work under pressure and meet stringent deadlines.
• Professional attitude, strong work ethic with attention to timeliness, accuracy and efficiency in handling a demanding work load.