Channels Support Specialist- Card at Equity Bank Kenya

JOB PURPOSE

• To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
• To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)

KEY RESPONSIBILITIES

• Ensure 24/7 availability of Authorization system and any other systems as required by users
• Root Cause Analysis of incidents
• Provide second level support for issues raised by system users
• System administration for a healthy platform to service customer requests
• Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
• Performing systems upgrades, updates when they are due and collaboration of vendors
• Support improvement and delivery of new Card products/services
• BCP for Card systems
• Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
• Management of system resources, application tuning/optimization and performance monitoring
• Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal (ATM/POS) & business applications.
• Knowledge of Operational risk management i.e. AML and KYC principles.
• Agency Banking systems support
• Vendor negotiation and contract management
• Project management
• Adherence to Change management and governance frameworks
• Support improvement and delivery of new products/services
• Integration of E-commerce solutions/platforms
• Support of the EOD processing
• Review project status, action pending tasks and provide update to stakeholders

Closing: 11 August 2022