Chapter Lead, Fraud Operations at Safaricom Kenya

Responsibilities

• Forensic Investigations and Operations
• Identify, propose and lead the implementation of strategic objectives for the Fraud Operations Team.
• Manage all fraud investigations and ensure that they are cost-efficient and are conducted within budget & agreed defined SLA’s.
• Undertake significant fraud investigations for sensitive & high-level cases as instructed/escalated by senior management.
• Provide strategic leadership in approving corrective recommendations for control weaknesses and ensuring oversight of their implementation.
• Develop and maintain a regular KPI monitoring and reporting system to EXCO & Board Audit Committee.
• Provide leadership oversight of 24/7 fraud operations to ensure effective, efficient, and responsive service to business and customer needs.
• Provide leadership in establishing and operationalizing the digital forensics laboratory, while ensuring team capability through continuous training and skills development.
• Industry thought leadership and stakeholder management
• Build and maintain stakeholder relationship with Law enforcement, DPP and Judiciary & Industry.
• Provide though leadership to industry fraud summits, trainings and workshops.
• Lead and coordinate the quarterly Industry Fraud Forums.
• Fully conversant with industry anti-fraud frameworks like IFI Task Force.
• Excellent at stakeholder mapping during any Forensic/Fraud review.
• Oversee and effectively manage risk-based intelligence-gathering networks in all areas of business
• Data analytics and Mining
• Can do advanced analytics using a variety of analytical tools across multiple environments
• Can define long term Fraud analytical roadmap for emerging fraud trends.
• Can use data analytics to predict fraud scenarios for new products and processes and create controls framework to prevent/Minimize impacts
• Can create, test and prove fraud journey hypothesis for complex frauds to failure point using analytics.
• Defines Fraud Data Analytics standards and best practices within the company, OPCos and industry
• Can lead squads and product specific tribes
• Can demonstrate apophenia to solve complex cases
• Risk analysis and audit
• Trains and coaches team and industry peers in Compliance and internal control frameworks
• Promotes the value of fraud, ABC, risk and Compliance management to decision makers within the business prioritisation process
• Applies best practice risk management methodologies to assess risks and advice on solutions to mitigate the risks
• Can lead squads and product specific tribes
• Has In-depth knowledge across key Company subject areas.
• Can use different models(Behavioral/Self assessments) to identify the best fit model to perform controls assurance.
• Automation, reporting and tooling
• Define long term fraud automation roadmap that is industry leading
• Defines standards and best practices within the company and peers on fraud controls.
• Defines standards and best practices for self-service and automations
• Can develop complex smart rules to automate fraud controls
• Can develop complex AI/ML models for investigations.
• Participated and contributes to the Fraud management body of knowledge across opcos and in country forums like Payment Industry Fraud Task force.
• Health & Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications 

• A graduate with a bachelor’s degree is a MUST, preferably in Forensics, Engineering, IT, Accounting, Commerce or any business degree. A Masters’ degree in any of the above fields is an added advantage
• Professional certification in Fraud Examination, Auditing, IT Security, Accounting, Risk management or Information systems audit is a MUST.
• Have at least 8 years’ experience in an auditing, forensics or risk management environment
• Highly developed interpersonal and communication skills
• High level experience and skills working with many stakeholders
• Experienced working in complex business environments.
• Ability to work with speed and within short timelines.
• High degree of integrity.