Chief Executive Officer at Esquire Consultants Limited

Executive Responsibilities

• Represent the business side of the organization in senior leadership team meetings.
• Execute senior management meetings touching on sales and business development.
• Provide the critical interface between top management and other staff at functional, departmental and branch levels.
• Actively and cascade to all staff all decisions and directives from the senior management/executive.
• Constantly provide the Sector CEO with information on the running of the business.
• Provide oversight and management for the day to day running of the company.
• Deputize the CEO on internal and external interactions and meetings.

General Responsibilities

• Building and sustaining a differentiated customer experience that strengthens existing relationships and creates new ones.
• Championing staff and customer through effective leadership and excellent people skills.
• Growing and expanding customer interaction and access channels for growth of loan book and market penetration.
• Integrating various functions to ensure seamless delivery of customer service
• Managing staff levels in liaison with the HR department to ensure market coverage and efficiency.
• Promoting marketing efforts including cross-selling and up-selling efforts to meet target goals among front line positions
• Providing operational support for Service Delivery and customer service and experience.
• Promoting and implementing a strong culture of service delivery and sales closure in a highly professional manner.

Specific Responsibilities

• Developing and implementing business development programs of the company by promoting services directly to potential and current customers, evaluating opportunities for new or revised credit services for review by the CEO and Monitoring products and services of competing financial institutions while proposing modifications to products and services as necessary
• Supervising delivery of services to customers to meet timeliness and accuracy, prompt response to inquiries and confidentiality of customer transactions.
• Investigating and resolving member complaints in coordination with relevant management team.
• Approving customer disbursements after due diligence and checking compliance with established credit approval limits.
• Developing best practice by training and mentoring staff to maximize customer satisfaction and referrals.
• Recommending new and revised operating procedures to the CEO to cover company assets and information, customer files and records, compliance with the law and regulatory requirements.
• Conducting performance reviews and evaluations of subordinates while giving feedback to support performance improvement.
• Maintaining an effective communication system with employees across the entire organization.
• Perform other related duties as assigned by the CEO.