Jobs at Esquire Consultants Limited

Key Role Accountabilities (Duties and Responsibilities)

• Electrical maintenance and repair of electrical appliances.
• Observing all rules and regulations as stipulated in the company policies and regulations
• Following health and safety measures
• Troubleshooting any Electrical faults
• Ensure smooth running of electrical appliances during production
• Devise preventive measures to avoid machine downtime due to electrical faults
• Analyze machine test results and make adjustments to meet company specifications
• Report to the supervisor any major repair issues
• Responsible for operating production machines
• Record keeping of all work 

Person Specification (Qualifications, Experience and Skills)

• Diploma in Electrical Engineering from a recognized institution or examining body
• At least 3 years working experience in a Bakery/Confectionary industry
• Knowledge of good manufacturing practices.
• Strong verbal and written communication skills
• Ability to multitask
• Team player with good analytical skills

go to method of application »

Key Role Accountabilities (Duties and Responsibilities)

• Collect quantitative and qualitative data from marketing campaigns.
• Assist with social media, email and web campaigns.
• Research and apply SEO/SEM best practices.
• Produce website, promotional and social media content.
• Coming up with content for our company’s website improvement.
• Manage and coordinate the marketing calendar.
• Preparing marketing proposals and presentations according to the company’s needs.
• Upgrade and maintain the company’s email database, Distribution, internal, Consumer, Service team, etc
• Reports and analysis of the campaign performance and monitor the overall growth and interaction with the consumer base across all platforms

Person Specification (Qualifications, Experience and Skills)

• Experience using Adobe Photoshop and other content creation tools.
• Bachelor’s degree in communications, marketing or any relevant course.
• Candidate must have fundamental understanding of digital marketing best practices, graphic design abilities, web development experience, and strong communication skills
• Proficiency with word processing, spreadsheet and presentation software.
• Ability to quickly learn, adapt and process information.
• Strong desire to learn along with professional drive.
• Solid understanding of different marketing techniques and websites.
• Excellent communication, teamwork and interpersonal skills.
• Highly creative and able to come up with new designs and ideas for different campaigns.
• Knowledge in CRM tools, online analytics, website content and traffic analysis as well as Google Adwords.
• Passion for the digital marketing industry and its best practices.

go to method of application »

Key Role Accountabilities (Duties and Responsibilities)

• Schedule and undertake periodic maintenance on all electrical equipment, components, and installations
• Provide prompt response to inquiries whenever there is a breakdown, and resolve the issue as quickly as possible
• Ensure that equipments are in good working order so as to prevent disruption of activities
• Installation of fresh electrical components and fittings
• Recommend replacement for old or faulty electrical components or fittings to the management
• Assist in forecasting requirements, creating a budget and scheduling expenses for the electrical department
• Keep record of all stock and supplies, including company’s electrical equipment
• Working in collaboration with the production team to formulate the best cost-effective manufacturing process
• Perform energy audit and recommend alternative sources of energy
• Help the organization to reduce energy costs
• Ensure that all electrical gadgets and instruments are switched off after close of work daily
• Fix and maintain lighting fixtures and fittings
• Troubleshoot machine breakdowns and provide preventive maintenance services
• Ensure that all documentation and procedures are followed in line with ISO
• Sourcing of spares and services from different suppliers/distributors to ensure their availability to ensure minimum downtime on machinery, plant and equipment.
• Carrying out quality inspections on electrical  jobs
• Evaluating job cards and optimal resource utilization, response time monitoring.
• Arranging third party contractors for jobs that cannot be handled in-house.
• Comply with corporate standards and applicable laws and regulations issued by regulatory agencies.
• Establish goals and objectives for the electrical team that are aligned with production and business goals.
• Ensures equipments are properly maintained to meet production schedules and quality standards.
• Ensure compliance with corporate and plant safety standards and with applicable laws and regulations issued by regulatory agencies.
• Program and troubleshoot PLC systems.
• Initiates and drives improvements via training programs, capital projects, and other means available to continually focus on productivity and control of maintenance and capital spend.
• Analyze electrical problems, devises and implement corrective action plans.
• Evaluate employee’s performance to determine training needs and development opportunities.

Person Specification (Qualifications, Experience and Skills)

• A minimum of bachelor’s degree in Electrical Engineering or equivalent field from a recognized institution.
• At least three (3) to four (4)  years’ experience in Plastic manufacturing industry is a MUST
• Good interpersonal and communication skills.
• Ability to troubleshoot, repair and replace all components of injection moulding machines, Blow moulding machinery and equipment.
• Must have a good verbal & written communication skills.

go to method of application »

Executive Responsibilities

• Represent the business side of the organization in senior leadership team meetings.
• Execute senior management meetings touching on sales and business development.
• Provide the critical interface between top management and other staff at functional, departmental and branch levels.
• Actively and cascade to all staff all decisions and directives from the senior management/executive.
• Constantly provide the Sector CEO with information on the running of the business.
• Provide oversight and management for the day to day running of the company.
• Deputize the CEO on internal and external interactions and meetings.

General Responsibilities

• Building and sustaining a differentiated customer experience that strengthens existing relationships and creates new ones.
• Championing staff and customer through effective leadership and excellent people skills.
• Growing and expanding customer interaction and access channels for growth of loan book and market penetration.
• Integrating various functions to ensure seamless delivery of customer service
• Managing staff levels in liaison with the HR department to ensure market coverage and efficiency.
• Promoting marketing efforts including cross-selling and up-selling efforts to meet target goals among front line positions
• Providing operational support for Service Delivery and customer service and experience.
• Promoting and implementing a strong culture of service delivery and sales closure in a highly professional manner.

Specific Responsibilities

• Developing and implementing business development programs of the company by promoting services directly to potential and current customers, evaluating opportunities for new or revised credit services for review by the CEO and Monitoring products and services of competing financial institutions while proposing modifications to products and services as necessary
• Supervising delivery of services to customers to meet timeliness and accuracy, prompt response to inquiries and confidentiality of customer transactions.
• Investigating and resolving member complaints in coordination with relevant management team.
• Approving customer disbursements after due diligence and checking compliance with established credit approval limits.
• Developing best practice by training and mentoring staff to maximize customer satisfaction and referrals.
• Recommending new and revised operating procedures to the CEO to cover company assets and information, customer files and records, compliance with the law and regulatory requirements.
• Conducting performance reviews and evaluations of subordinates while giving feedback to support performance improvement.
• Maintaining an effective communication system with employees across the entire organization.
• Perform other related duties as assigned by the CEO.

go to method of application »

Key Role Accountabilities (Duties and Responsibilities)

• Support business growth through organizational design to ensure that the organization remains optimally positioned to survive and excel in the market.
• Liaising with CEO, COO, sector heads, heads of departments, branch team leaders and other critical members of the team to establish talent requirements and provide recruitment solutions including use recruitment agencies to meet existing and emerging needs.
• Support organizational change by refining the desired outcomes, creating an accurate scope, establishing clear roles, and objective decision-making.
• Identifying emerging workforce and talent trends and recommend solutions to improve employee attraction, performance, retention, development, and employee value proposition.
• Design, lead, and work closely with heads of departments to ensure all approved HR initiatives/programs are implemented effectively within the entire organization.
• Work with business leaders to define the organization structure, key measurement, key success factor.
• Developing staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
• Facilitating implementation of a feedback mechanism at strategic touch points to facilitate open discussions of organizational improvement opportunities from employees.
• Oversee staff training and development, competencies, and skills development through continuous internal and external training on policies, procedures as well as core skills and soft skills necessary for performance of tasks.
• Ensure all HR practices, policies and records are in full compliance with statutory requirements and any inconsistencies and non-compliances are addressed.
• Create a system to measure/assess understanding, buy-in and support of HR change management activities and initiatives rolled out by the company from time to time.
• Provide the needed HR support for all organizations projects, programs, or activities that require HR intervention or contribution.
• With other senior leaders, establish, build, and maintain a favorable organizational culture that supports the business goals across the organization.
• Work to ensure continuity and consistency by promoting, recognizing, and rewarding discipline across the entire organization.
• Manage the organizations reward and compensation by ensuring pay equity, pay reviews, alignment with performance, pay adequacy, pay competitiveness and the integrity and correctness of the company’s payroll.
• Maintain the organizations stability by ensuring that appropriate HR policies, procedures and processes are developed, implemented, and documented.
• Performing any other tasks as may be requested from time to time.

Person Specification (Qualifications, Experience and Skills)

• A minimum of bachelor’s degree in Human Resource or equivalent field from a recognized institution.
• A relevant post graduate qualification in HR (Masters, Diploma, CHRP-K) is an added advantage.
• A member of Institute of Human Resource Management (IHRM) desirable.
• At least 5 years’ work experience with three years in Banking/Microfinance/Credit industry is a MUST.
• A persona with excellent problem resolution, conflict, and team management skills. 
• Proven track record of success in ambiguous and complex environments.
• Hands on and innovative thinker who can deliver solutions to new challenges.
• An eye for detail as well as the big picture perspective.

Extra Attributes

• Report writing skills, Excellent people skills, communication, interpersonal, organizational and negotiation skills
• Demonstrated team leadership and sense of responsibility.
• Proficiency in MSOffice suite *MS word, Excel, PowerPoint, and Email)
• Knowledge and experience of HR information system (HRIS) desirable.
• Maturity, honesty, integrity, and a strong sense of ethics

go to method of application »

Key Role Accountabilities (Duties and Responsibilities)

Sector Growth

• Ensure the loan book grows as projected through continuous product development and value proposition.
• Actively develop and review products for the sector.
• Actively participate in effective market penetration.
• Proactively manage cost to ensure sector profitability.
• In collaboration with the Sector Head-Micro and the top management, develop a market penetration strategy that clearly identifies target markets and offers new and innovative approaches to reaching customers, in line with the Company's vision.
• Oversee sector’s annual plan and execution in all branches.
• Guide, coordinate and review sector’s marketing activities countrywide.
• Set appropriate sector targets for the staff and monitor progress towards achieving the same and adjusting as necessary.
• Ensure sector quality is within expected standards
• Together with sector staff, keenly manage all non-performing loans to maintain quality of the book
• Maintain and update quality reports in liaison with sector staff

Leadership, Growth & Customer Service

Executive Role

• Provide authentic leadership to sector staff.
• Directly in charge of sector staff productivity.
• Develop staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
• Oversees portfolio transfer in the sector (on staff exit or transfer) through liaison with branch and Head Office management.
• In liaison with Human Resource Department, conduct effective Human Resource Administration in the sector.
• Maintain high level of team spirit. 
• Constantly articulate the strategic intent of the company's mission and core values
• Mentor and coach sector staff.
• Together with the staff, develop strategies to maintain and continuously improve service to the customers. 
• Ensure zero tolerance to customer complaints-both internal and external.
• Ensure that the set Turn Around Time is adhered to by all sector staff.
• Maintain high levels of confidentiality of customers’ information
• Ensure 100% integrity in sector
• Provide the interface between top management and the sector staff.
• Actively cascade to the staff all decisions and directives from the executive.
• Constantly provide the Sector Head and the CEO with feedback information on the running of the sector.
• Provide oversight and management for the day to day running of the Sector.

Person Specification (Qualifications, Experience and Skills)

• Bachelor’s degree in any Business field from a recognized university/CPA/Credit Certification
• Holder of a Diploma/Credit Certification will be an added advantage.
• At least 3 years practical working experience at a senior level in an MFI/ Credit Company/Financial institution.

go to method of application »

Key Role Accountabilities (Duties and Responsibilities)

Policies and procedures

• Provides the interface between the CEO and the branch staff.
• Actively cascades to the staff all decisions and directives from the Executive.
• Constantly provides the CEO with feedback information on the running of the branch.
• Provides oversight and management for the day to day running of the branch.
• Attends company quality meeting and all meetings on behalf of the branch.
• Member of the Branch Executive Committee
• Ensure the loan book grows as projected through continuous product development and value proposition.
• Actively participate in effective market penetration.
• Proactively manage cost to ensure product profitability.
• In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
• Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
• Set appropriate sales targets for the staff and monitor progress towards achieving the same and adjusting as necessary.
• Ensures product quality is within expected standards.
• Ensure quality credit appraisals for all applications in the branch.
• Together with branch staff, keenly manage all non-performing loans to maintain quality of the book.
• Maintains and updates tools for monitoring credit.
• Chairs the Branch Credit Committee.
• Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
• Ensures zero tolerance to customer complaints – both internally and externally.
• Ensures that the set Turn Around Time is adhered to by all branch staff.
• Maintain high level of confidentiality of customer information.
• Communicates unsuccessful credit applications to the customers in a professional manner.
• Provides authentic leadership to the staff at the branch level.
• Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
• In charge of leave management at the branch
• Ensure practical shadow positioning at the branch.
• Ensure successful portfolio transfer during normal leave and staff exits.
• In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
• Maintains high level of team spirit.
• Constantly articulates the strategic intent of the company’s mission and core values.
• Mentor and guides the staff.
• Custodian of policies, processes, and products manuals - both soft and hard copies.
• Ensure compliance to company policies and procedures.
• In charge of the branch assets.
• Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.
• Ensure quarterly and annual reports for the product are prepared on time.
• Ensures that issues raised during branch audit are addressed.
• Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.
• Ensures branch contingency planning is operational including backups of branch data on weekly basis.
• Perform any other role assigned by the supervisor from time to time.

Person Specification (Qualifications, Experience and Skills)

• Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or
• Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a QGL/AQGL.
• At least 3 years practical working experience at a senior level in Credit in a Credit Company or in a MFI/Finance Institution.

Extra Attributes

• Leadership skills.
• Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
• Demonstrates leadership skills.
• Proficiency in MS Office (MS Word, Excel, PowerPoint, and Email).