Assistant Sector Head at Esquire Consultants Limited

Key Role Accountabilities (Duties and Responsibilities)

Sector Growth

• Ensure the loan book grows as projected through continuous product development and value proposition.
• Actively develop and review products for the sector.
• Actively participate in effective market penetration.
• Proactively manage cost to ensure sector profitability.
• In collaboration with the Sector Head-Micro and the top management, develop a market penetration strategy that clearly identifies target markets and offers new and innovative approaches to reaching customers, in line with the Company's vision.
• Oversee sector’s annual plan and execution in all branches.
• Guide, coordinate and review sector’s marketing activities countrywide.
• Set appropriate sector targets for the staff and monitor progress towards achieving the same and adjusting as necessary.
• Ensure sector quality is within expected standards
• Together with sector staff, keenly manage all non-performing loans to maintain quality of the book
• Maintain and update quality reports in liaison with sector staff

Leadership, Growth & Customer Service

Executive Role

• Provide authentic leadership to sector staff.
• Directly in charge of sector staff productivity.
• Develop staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
• Oversees portfolio transfer in the sector (on staff exit or transfer) through liaison with branch and Head Office management.
• In liaison with Human Resource Department, conduct effective Human Resource Administration in the sector.
• Maintain high level of team spirit. 
• Constantly articulate the strategic intent of the company's mission and core values
• Mentor and coach sector staff.
• Together with the staff, develop strategies to maintain and continuously improve service to the customers. 
• Ensure zero tolerance to customer complaints-both internal and external.
• Ensure that the set Turn Around Time is adhered to by all sector staff.
• Maintain high levels of confidentiality of customers’ information
• Ensure 100% integrity in sector
• Provide the interface between top management and the sector staff.
• Actively cascade to the staff all decisions and directives from the executive.
• Constantly provide the Sector Head and the CEO with feedback information on the running of the sector.
• Provide oversight and management for the day to day running of the Sector.

Person Specification (Qualifications, Experience and Skills)

• Bachelor’s degree in any Business field from a recognized university/CPA/Credit Certification
• Holder of a Diploma/Credit Certification will be an added advantage.
• At least 3 years practical working experience at a senior level in an MFI/ Credit Company/Financial institution.