Chief Manager Commercial and Corporate Affairs at Trans Nzoia County Water & Sanitation Company Ltd

Job Description

Duties and Responsibilities

• Formulation and implementation of strategic measures to improve billing efficiency, revenue collection and debt management.
• Enhancing efficient customer management;
• Ensuring company brand and visibility;
• Ensuring proper stakeholder engagement programs;
• Developing strategies to optimize the operations of the metering sections;
• Developing and implementing strategies for reducing commercial NRW.
• Developing and implementing strategies for increasing the company revenues base.
• Ensuring that strategies that enhance speedy and efficient collection of revenue due to the company are developed.
• Monitoring implementation of strategies to increase revenue growth and guiding on the implementation on the same.
• Following up on major government institutions debts;
• Engaging strategic public and private partners through writing and presenting proposals for viable commercial projects.
• Ensuring prompt resolution of customer complaints;
• Formulating and implementing communication strategy;
• Formulating and implementing a customer care strategy;
• Coordinating and organizing protocol functions and other events of the Company;
• Facilitating the development and dissemination of Information, Education, Communication (IEC) materials;
• Ensuring effective implementation of CSR activities;
• Coordinating implementation of Pro-poor initiatives.

Person Specifications

For appointment to this grade, an officer must have:

• Master’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
• Bachelor’s degree in business administration, Mass Communication, Marketing, Public Relations or its equivalent.
• At least twelve (12) years of experience, five (5) of which should have been in a managerial role;
• Certificate of Leadership Course lasting not less than four (4) weeks from a recognized Institution.
• Membership to a professional body where applicable and in good standing.