Chief Manager (ICT) at Kenyatta National Hospital

Job Purpose

An officer at this level will be responsible to Director, Planning and Strategy in provision of Information Communication and Technology (ICT) services in the Hospital.

Duties and Responsibilities

• Provide leadership in the technological Strategy of the hospital to ensure efficient and continuous service delivery to all stakeholders;
• Lead,directandoverseeInformationTechnologyandInfrastructurefunctionand ensure continuous operation and cost-efficiency in healthcare delivery;
• Direct and lead the establishment and maintain company-wide information Security management program to ensure that information assets are adequately protected;
• Advise management on the adoption and use of new & emerging technologies and innovations for tele-medicine and internal processes;
• Advise senior management on the adoption, implementation, use and development of Information Communication and Technology Solutions for enhanced service delivery and customer satisfaction;
• Direct and lead Innovations and solutions development to facilitate eHealth;
• Promote sound Information Technology governance and standards in the Hospital;
• Ensure Business Continuity and Disaster Recovery Strategies of the Hospital’s Information Systems Assets;
• Draft Board papers on Technology initiatives;
• Supervise, mentor and coach staff in the ICT department;
• Ensure implementation of Information Communication and Technology projects, adherence to standards and procedures for Information Communication and Technology systems development projects;
• Provide guidelines and advise to Information Communication and Technology project managers;
• Periodic review of projects systems and procedures and recommending improvements;
• Initiate policy review and updating of existing regulations on computing management including drawing of computer specifications for equipments and services;
• Ensure adherence enforcement of all regulations procedures and practices on computing management in the Hospital;
• Ensure Optimal performance of IT Infrastructure & Business Systems;
• Establish and maintain a hospital-wide information security management program to ensure that information assets are adequately protected;
• Ensure adherence to service delivery charters by the department to both internal and external customers/stakeholders;
• Oversee implementation of hardware upgrades for all Information Communication and Technology infrastructure & systems including servers, network equipment, computers;
• Translate customer and business needs into Information Communication and Technology tools and solutions for enhanced customer experience and service delivery;
• Ensure innovative Information Communication and Technology solutions are developed and implemented through in-house teams and/or external providers/partners;
• Guide and lead the analysis of customer, market and business needs and the development of innovative and value add solutions to ensure business performance;
• Oversee the design, development, acquisition, implementation and maintenance of KNH’s information systems, software applications and related infrastructure to meet the Hospital’s mandate;
• Collaborate and manage vendors of various solutions and ensuring SLAs are adhere with;
• Prepare, present, defend, manage and monitor the Department’s budgets and procurement plans;
• Review and recommend technical requirements for all ICT Solutions;
• Draft, present and monitor the Departmental Performance Management Contract;
• Ensure compliance to Security policies, Standards and regulations, Managing and monitoring IT related Risks;
• Conduct and Coordinate periodic performance appraisal of Staff in the Department:

Qualification and Experience

• Master in Information Technology, Computer Science, Electrical/ Telecommunications Engineering, Information Systems, Business Management or related from a recognized institution;
• Bachelor in Information Systems, Information Technology, Computer Science, Electrical/Telecommunication Engineering or related field from a recognized institution;
• Professional Qualificationin CISA or CISM, ITIL practitioner, PRINCE-2 or PMP, CGEIT or COBIT-2019 or TOGAF; 
• Membership to relevant Professional Body – e.g. ISACA, CSK, ISC2;
• Senior leadership development programme of not less than 4 Weeks from a recognized Institution;
• Experience of not less than eight (8) years with five (5) years of which should be in a management position.