Chief Nursing Officer (CNO) at CDL Human Resource

Job Description

The CNO will support implementation of the following strategic initiatives:

• Nursing Quality & Patient Safety: Strengthen nursing standards, bedside care, medication safety, infection prevention, handover compliance, documentation, and patient monitoring.
• SafeCare & Accreditation Readiness: Support achievement of SafeCare Level 4 certification and other quality standards through nursing audits, evidence filing, corrective actions, and staff sensitization.
• Nursing Workforce Productivity: Improve nursing staffing efficiency, rota planning, attendance, performance management, skills development, succession planning, and staff accountability.
• Patient Experience & Service Recovery: Improve patient satisfaction through effective communication, timely response to patient needs, complaint resolution, compassionate care, and structured patient feedback follow-up.
• Clinical Risk Reduction: Reduce adverse nursing-related events by strengthening incident reporting, escalation, clinical supervision, and corrective action implementation.
• Interdepartmental Coordination: Improve coordination between Nursing, Clinical Services, Pharmacy, Diagnostics, Operations, Finance, and Support Services to ensure seamless patient care delivery.

Qualifications & Requirements

• Bachelor’s Degree in Nursing.
• Masters in Healthcare Management, Public Health, Strategic Management, Business Administration, or a related field (Mandatory)
• Valid registration and practicing license from the Nursing Council of Kenya.
• Minimum 7 years’ nursing experience, with at least 5 years in nursing leadership or hospital management.
• Strong understanding of nursing governance, patient safety, infection prevention and control, clinical audits, quality improvement, and hospital accreditation standards.
• Demonstrated ability to lead multidisciplinary teams, manage nursing operations, improve staff performance, and drive patient-centred care.
• Strong communication, leadership, decision-making, problem-solving, and stakeholder management skills.