Chief People Officer at Market Force

Role Responsibilities:

• Culture building- define and ensure recruitment, onboarding, training, promotion and customer service all reinforce the company’s culture and align to its mission, vision and values.
• Leadership quality - Examine leadership styles found throughout the organization and ensure all managers rely on practices that match the company values.
• Teamwork - Establish collaboration practices and cultivate an emotional connection among the senior leadership team and all employees.
• Team building - Plan and carry out events and initiatives for employees and evaluate the relationship between these initiatives and indicators such as retention and engagement rates.
• Communication - Act as a liaison between employees and the senior leadership team.
• HR - Review and define hiring practices, employee handbooks, orientation programming and conflict resolution policies.
• Talent Management - Champion and develop an L&D strategy and upskilling initiatives that attract and retain top talent.
• Organizational design - Be responsible for the org structure and team growth through predictive analytics in line with the company growth strategy.
• Compensation & Benefits - Drive an equitable and fair strategy that applies a DEI lens.
• Compliance - Spearhead and ensure all P&C processes are compliant to Country Labor Laws.

Role Competencies:

• Business acumen: Understand how the organization operates and merge P&C strategy to business strategy through design of policies and initiatives to optimize employee experience and ultimately customer service and delivery.
• Digital Proficiency: Create a digital-first culture by harnessing and integrating technology into P&C operations to improve employee experience, organizational productivity and business growth.
• Communication: Communicate the company’s culture goals through internal communications, staff meetings and one-on-ones.
• People Advocacy: Become an effective, trusted and ethical advocate for people and manage diversity, equity, and inclusion in the workplace.
• Leadership: Assess the company’s goals and values and day-to-day practices and better align them.
• Emotional intelligence(EQ); A high level of EQ is required to foster cross-functional collaboration; manage conflict and grievances; and integrate new staff following mergers and acquisitions.

Reports to: Chief Executive Officer

Who you are:

• Someone with 10+ years of experience in Human Resources, organizational development, behavioral psychology, or executive leadership in roles requiring a blend of analytical and strategic skills.
• A leader who is able to set direction and vision, drive innovation and manage change.
• Able to work cross functionally and across all levels, build relationships and drive alignment across all levels of the organization
• Comfortable interacting with senior leaders, external partners, and staff at all levels, with excellent written, verbal and presentation skills.
• Experience in delivering results in a fast growing tech startup.
• Familiar with the MarkeForce ecosystem.
• Acumen in applying a DE&I lens and principals to your work and a deep understanding of P&C principles and fundamentals.