Claims Supervisor at Cigna

The role:

• The position will report to the department senior supervisr and leading a team of c. 15 staff who will report directly to you. 
• Your role will be broader than the day to day management of the operation – your agile, customer centric mindset will ensure that you contribute to our overall operations strategy, identifying opportunities to enhance the service proposition and improve the efficiencies and productivity of your teams.

What you'll do:

• Review and assess inventory levels coordinating daily allocations and planning ahead to maximise staffing levels to maximise results. 
• Ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s 
• Monitor inventories and customer feedback to anticipate potential problems and bringing creative solutions to address the short term need, understanding and implementing improvements for the future  
• Actively develop team members through ensuring suitable training and development plans are in place conducting training analysis if required 
• Conduct regular staff check-in’s, ensuring goals are in place and monitored, performance is reviewed and recognised and career development discussed 
• Engage, motivate and inspire individuals through keeping focus on employee engagement 
• To develop effective relationships and communications with internal and external customers to ensure a highly engaged seamless delivery of service. Actively encourage all team members to do likewise 
• Create a positive and motivated environment for the team, engaged on delivering for the customers  
• Support projects and initiatives being proactive in seeking new ideas and ensuring the customers’ requirements are accounted for whist delivering efficient operational change  
• To produce meaningful, accurate management reports and statistical information  
• Respond to any complaints and address underlying issues promptly

What you'll bring:

• Preferably 1 to 2 year’s experience of managing and coaching a team  
• Leadership skills to motivate and develop others 
• Proven track-record of understanding and delivering customer needs within a fast paced service industry 
• Experience in developing high performing teams and individuals 
• Excellent negotiation, presentation and influencing skills 
• Sound analytical skills and ability focus on detail
• Experience in leading through change 
• Experience in improving processes  
• Involvement in initiatives and projects desirable 
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills