Client Activation Officer at Marie Stopes

ABOUT THE ROLE

MSI Reproductive Choices Kenya is an NGO registered in Kenya. We are affiliated to MSI. Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

We are seeking to recruit Client Activation Officer who will be reporting to the Head of Marketing, Evidence and Impact and supporting the Centre Managers, and the Marketing team. He/she Will be  responsible for driving financial sustainability for the MSI Reproductive Choices Kenya by creating demand for healthcare services offered through the commercial channels (Centres and Maternities) .The role holder will support the repositioning of the MSIK brand as a leading women’s healthcare provider by understanding the unique markets in which each centre operates, identifying location-specific client needs and segments, supporting service diversification initiatives, and strengthening referral networks to increase client footfall across all service delivery channels. The Client Activation Officer will contribute to the development and execution of marketing strategies and campaigns, support monitoring and documentation of marketing activities and results, and provide administrative and operational support to centre demand generators and mobilizers.

The position holder will be responsible for the development, implementation, monitoring, and review of demand creation activities aimed at increasing client flow to Marie Stopes Kenya Centres and Maternities.

REQUIREMENTS

Skills and Experience

Qualifications:

• Bachelor’s Degree or diploma in marketing, Communications, Administration, Project Management or Health Management   
• Other professional qualifications, ideally in Project Management, Communications and Marketing desired

Skills and Experience:

• At least 2 years’ relevant experience working with NGOs, private sector organizations, or government agencies in a Marketing role
• Strong commercial and marketing orientation
• Experience in demand generation, community mobilization, or service marketing
• Excellent written and verbal communication skills
• Strong analytical skills with ability to translate data into actionable marketing insights
• Commercial awareness and ability to work with financial and marketing performance metrics
• Strong planning, coordination, and organizational skills
• Ability to manage multiple projects simultaneously
• Strong relationship-building and stakeholder engagement skills
• Strong influencing and negotiation abilities
• Ability to communicate complex information in a clear and engaging manner
• Ability to work independently with minimal supervision