Client Liaison/Receptionist at Bowmans (Law Firm)

Purpose:

• To provide highest standards in delivery of the Firm’s critical services to ensure all clients ‘expectations are exceeded.

Experience and Qualifications:

• 3 years’ experience within admin role in a corporate/professional services environment
• Proficient in English
• Computer literate with proficiency in MS Office (Word, Outlook, Excel)
• Diploma in front office/food & Beverage from a recognized institution

Job Accountabilities:

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism
• Receiving and directing incoming calls as well as making outgoing calls as appropriate.
• Ensuring that the reception is always manned
• Ensuring that call messages are taken and forwarded to the appropriate persons. Messages can be forwarded via email for those with email.
• Attending all Frontline/receptionist duties as and when required.
• Serving clients with refreshments as and when necessary.
• Clearing meeting rooms, collecting, and cleaning tea/coffee mugs regularly as and when necessary
• Attending to ad hoc client requests for refreshments
• Assisting wherever necessary with catering requests
• Constantly monitoring telephone lines and ensuring they are in sound working order. Sending weekly report to IT Manager/on the condition of telephone lines/faxes.
• Ensuring meeting rooms are tidy with all necessary meeting facilities and checklist signed off every day
• Any other duties within the scope of your job as may be assigned by the Office Manager from time to time.

Personal Attributes:

Initiative

• Self-starter, taking action to achieve goals beyond what is required

Client focus

• Dedicated to meeting the expectations and requirements of internal and external clients. Acts with the clients’ best interest in mind and maintains effective relationships with clients to gain trust and respect

Work Standards

• Sets high goals or standards of performance for self and consistently meets these high standards
• Planning and organising
• Sets priorities, manages schedules and plans accordingly in a busy and often pressurised environment

Skills:

Organizational awareness

• Good business awareness, understanding of the implications of events within the organization and that of networking internally and externally

Communication skills

• Excellent communication skills, able to articulate well with clients and express ideas clearly both verbally and in writing, using correct grammar, language etc

Customer Service

• Able to deal with numerous requests and enquiries with strong problem-solving ability–anticipating and providing solutions to problems always keeping the client’s needs and the Firm’s standards in mind

Prioritizing

• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind