Client Relations Officer at Luton Hospital

• Are you passionate about delivering exceptional customer experiences and building strong client relationships? Join the team at Luton Hospital and be the vital link between their patients and services!

In this role, you'll:

• Manage and improve the client journey, from scheduling to follow-ups
• Lead call center operations to ensure timely, effective support
• Resolve client concerns and gather feedback for continuous improvement
• Collaborate with key departments to strengthen patient satisfaction
• Promote our services through upselling and client education

Who they are looking for:

• A degree in Business, Marketing, Communications, or a related field
• 2–4 years of experience in customer service or client-facing roles
• Strong interpersonal and communication skills
• A proactive, solutions-oriented mindsetIf you're passionate about creating meaningful client experiences and contributing to the growth of a trusted healthcare facility, we want to hear from you.