Client Service Executive at Stawi Experiences

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their unique needs and expectations.
• Proactively communicate with clients to keep them informed and address any concerns.
• Conduct regular check-ins to ensure client satisfaction and identify opportunities for improvement.

Event Execution:

• Collaborate with internal teams to ensure seamless event planning and execution.
• Work with our Head of Operations to oversee event logistics, including venue selection, vendor coordination, and timeline management.
• Work with our Head of Operations and Accounts to monitor event budgets and ensure adherence to financial guidelines.
• Resolve any issues that may arise during the event, ensuring a smooth experience for clients and attendees.

Post-Event Follow-Up:

• Conduct post-event evaluations and gather feedback from clients and attendees.
• Analyze event debriefs to identify areas for improvement and future opportunities.
• Prepare detailed event reports for internal and external stakeholders.

Customer Success:

• Identify upselling and cross-selling opportunities to enhance client value.
• Proactively address client needs and anticipate potential challenges.
• Foster a culture of exceptional customer service within the team.

Qualifications and Skills:

• Bachelor's degree in Event Management, Hospitality, or a related field.
• 4+ years of experience in event planning and management.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in event planning software and tools.
• A passion for delivering exceptional customer experiences.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail.