Client Services Manager at The Digital Monkeys

The Client Service Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

• Communicating with clients to gather project requirements, provide updates, and address inquiries.
• Leading the development and execution of marketing campaigns based on the clients needs.
• Conducting market research and analysis to identify industry trends and opportunities.
• Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
• Monitoring campaign performance metrics and preparing comprehensive reports for clients.
• Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.
• Committing to continuous learning and professional development.

Key Performance Indicators:

Qualifications:

• 2 - 5 Years experience in marketing, advertising, or digital media, with a track record of successful client account management.
• Bachelor’s degree or higher in Marketing, Business Administration, Communication, or a related field.
• Strong written and verbal communication and presentation skills.
• Exceptional organizational and time management abilities.
• Proven ability to work independently and as part of a team in a fast-paced environment.
• You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
• Strong understanding of the competitive digital landscape across Search, Social, Native and Display.