Client Solutions Advisor at Kenya Builders & Concrete Co. Ltd

KEY DUTIES / RESPONSIBILITIES

• Assist walk-in customers, understand requirements and recommend suitable building materials.
• Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries and other approved methods.
• Educate customers on product benefits, pricing and applications.
• Maintain strong knowledge of Kenya Builders’ retail product range.
• Identify upselling and cross-selling opportunities.
• Process orders, generate quotations and log transactions accurately in HubSpot CRM.
• Keep retail displays organised, stocked and visually appealing.
• Support stock control, inventory updates and product-availability monitoring.
• Log all customer interactions, sales and inquiries in HubSpot CRM.
• Follow up open quotations and pending orders to closure.
• Collaborate with the Telesales Team to convert inbound leads into in-store sales.
• Handle complaints professionally and escalate where necessary.
• Build long-term relationships with repeat customers.
• Work with warehouse and logistics teams for timely order fulfilment.

KEY OUTPUTS / DELIVERABLES

• Achieve individual and store sales targets.
• Maintain positive customer feedback and minimal complaints.
• Advise customers accurately on suitable products.
• Ensure 100% of sales interactions are logged in HubSpot.
• Maintain organised, well-stocked retail displays.

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration or related field preferred.
• Minimum 2 years’ experience in sales/customer-facing roles, preferably construction, hardware or retail.
• Proficiency in CRM software (HubSpot preferred) and basic POS systems.