Fresh Jobs at Kenya Builders & Concrete Co. Ltd

KEY DUTIES / RESPONSIBILITIES

• Prepare accurate daily, weekly, monthly and quarterly sales updates: daily by 10:00 a.m.; weekly on Mondays by close of business; monthly by the 3rd of the following month; quarterly by the 5th day of the first month of the following quarter.
• Ensure 100% accurate data input for customer/sales-order information: customer/project name, location, engineer, architect, developer, installer, phone, email, quotation/invoice numbers, etc.
• Maintain an up-to-date customer database.
• Consolidate daily/weekly/monthly quotations, invoices, tenders, BQs and sales by product category: Concrete & Paving Blocks, Concrete Roof Tiles, Concrete Pipes, Eurocon products, Tile Adhesives and Waterproofing.
• Manage/retain portfolio customers; prepare monthly briefs on client movements, acquisitions and inactive clients.
• Conduct monthly/quarterly customer exit surveys (template to be shared).
• Prepare accurate monthly customer-feedback reports (template to be shared).
• Maintain an updated customer-complaints register (template to be shared).
• Update daily sales-dashboard metrics: salesperson/region performance, quotations/conversions, truck turnaround, visit calls vs targets, tenders raised/submitted and BQs.
• Generate actionable minutes accurately and promptly and circulate for action.
• Maintain sales files with correct labelling, zero misfiling and fast retrieval.

KEY OUTPUTS / DELIVERABLES

• Annual territory business-plan development.
• Achievement of agreed team sales targets/outcomes.
• Customer retention, improved relationships and quality service to existing clientele.
• Compliance with departmental processes/team-management routines.
• Timely, accurate sales reports for decision-making.
• A highly motivated field sales team.

QUALIFICATIONS & EXPERIENCE

• Diploma in Business Administration or equivalent.
• 3 years’ experience in sales.

KEY SKILLS & COMPETENCES

• Detail-oriented and organised, with strong sales/relationship-building skills
• High sensitivity/confidentiality with internal/external customers
• High accuracy and strong analytical ability
• Good numeracy, problem analysis and reporting skills
• Highest level of personal/professional integrity

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KEY DUTIES / RESPONSIBILITIES

Client Relationship Management

• Build strong client relationships and understand business objectives/challenges.
• Serve as the main contact for client inquiries, issues and requests.
• Conduct daily check-ins to support satisfaction and identify collaboration opportunities.
• Ensure customer dues are paid within approved credit limits and keep customers informed of account status.

Strategic Account Planning

• Develop account plans to maximise revenue, profitability and account growth.
• Align internal products, services and solutions with client needs.
• Identify upselling/cross-selling opportunities and reactivate dormant accounts.
• Identify upcoming projects, understand client requirements at every project stage, and build relationships accordingly.
• Build strategic relationships with architects and engineers so products are specified for current/upcoming projects.

Communication, Resolution & Market Analysis

• Communicate the company’s product/service value proposition effectively.
• Coordinate with Sales, Marketing, Logistics and Customer Support for seamless delivery.
• Resolve key-account concerns promptly with internal teams.
• Track industry trends, market conditions and competitors; identify opportunities/threats and provide recommendations.

Reporting & Analysis

• Prepare account-performance reports, including revenue forecasts and customer-satisfaction metrics.
• Analyse data for trends, opportunities and improvement areas.

KEY OUTPUTS / DELIVERABLES

• Effective implementation of approved business plans and sales budgets.
• Business development through new-market growth and achievement of sales targets.
• High customer retention, improved customer relations and quality service delivery.
• Sales reporting through development of sales dashboards.

QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor’s degree in Business, Marketing or a related field.
• Proven experience in key account management or a similar role.
• Proficiency in CRM software and other relevant tools.
   

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KEY DUTIES / RESPONSIBILITIES

• Assist walk-in customers, understand requirements and recommend suitable building materials.
• Prospect for new customers through referrals, cold calling, site visits, online research, social media, networking events, trade shows, inbound inquiries and other approved methods.
• Educate customers on product benefits, pricing and applications.
• Maintain strong knowledge of Kenya Builders’ retail product range.
• Identify upselling and cross-selling opportunities.
• Process orders, generate quotations and log transactions accurately in HubSpot CRM.
• Keep retail displays organised, stocked and visually appealing.
• Support stock control, inventory updates and product-availability monitoring.
• Log all customer interactions, sales and inquiries in HubSpot CRM.
• Follow up open quotations and pending orders to closure.
• Collaborate with the Telesales Team to convert inbound leads into in-store sales.
• Handle complaints professionally and escalate where necessary.
• Build long-term relationships with repeat customers.
• Work with warehouse and logistics teams for timely order fulfilment.

KEY OUTPUTS / DELIVERABLES

• Achieve individual and store sales targets.
• Maintain positive customer feedback and minimal complaints.
• Advise customers accurately on suitable products.
• Ensure 100% of sales interactions are logged in HubSpot.
• Maintain organised, well-stocked retail displays.

QUALIFICATIONS & EXPERIENCE

• Diploma or Degree in Sales, Marketing, Business Administration or related field preferred.
• Minimum 2 years’ experience in sales/customer-facing roles, preferably construction, hardware or retail.
• Proficiency in CRM software (HubSpot preferred) and basic POS systems.

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KEY DUTIES / RESPONSIBILITIES
Customer Relationship Management

• Build relationships with builders, contractors, architects and other home-construction professionals.
• Act as a trusted advisor by understanding requirements and offering tailored solutions and ongoing support.
• Visit construction sites regularly to assess project needs and identify opportunities.

Sales & Business Development

• Prospect and network for new business and potential customers in the home-construction market.
• Present company products/solutions, highlighting features, benefits and value propositions.
• Negotiate pricing, terms and contracts to secure sales and achieve revenue targets.

Product Education & Training

• Maintain deep knowledge of the product portfolio.
• Deliver product training/demonstrations on proper usage, installation techniques and best practices.
• Track industry trends, technology and competing offerings to position products effectively.

Project Coordination & Support

• Coordinate with Logistics, Operations and Customer Service for timely delivery and smooth project execution.
• Support customers across the project lifecycle, resolving inquiries/issues and overcoming challenges.
• Coordinate with contractors/subcontractors on installations and compliance with quality standards/specifications.

Reporting & Analysis

• Maintain accurate CRM records of sales activities, customer interactions and project details.
• Report on sales performance, market trends and customer feedback.
• Analyse sales data/metrics to identify improvements and optimise sales effectiveness.

KEY OUTPUTS / DELIVERABLES

• Achieve agreed sales targets.
• Customer retention, improved relationships and quality service to new/existing clientele.
• Compliance with departmental processes.

QUALIFICATIONS & EXPERIENCE

• Diploma in Business Administration, Marketing or related subjects.
• Proven field-sales experience, preferably in construction/building materials.

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 KEY DUTIES / RESPONSIBILITIES

Sales & Business Development

• Identify, pursue and convert Beam & Block sales leads.
• Build relationships with architects, engineers, developers, contractors and quantity surveyors.
• Visit sites to assess requirements and recommend solutions.
• Follow up quotations, close deals and support customer satisfaction through delivery.

Technical Support

• Give accurate advice on Beam & Block applications, designs and specifications.
• Interpret architectural/structural drawings to generate take-offs and support proposals.
• Prepare basic layouts or coordinate detailed drawings/installation guidance with design/drafting teams.
• Conduct site assessments and propose custom Beam & Block solutions.

Client Engagement & Education

• Deliver product presentations and technical workshops to prospective clients/partners.
• Support Marketing with product knowledge and technical content such as brochures/case studies.
• Train clients and staff on Beam & Block benefits and applications.

Project Coordination

• Coordinate with Production/Logistics for accurate, timely delivery.
• Monitor project timelines, material usage and customer satisfaction.
• Provide market feedback to improve products/services.

KEY OUTPUTS / DELIVERABLES

• Monthly/quarterly Beam & Block sales targets.
• New project wins and client conversions.
• Accurate, timely technical proposals.
• Client satisfaction and repeat business.
• CRM data input/management and HubSpot usage compliance.

QUALIFICATIONS & EXPERIENCE

• Degree/Diploma in Civil Engineering, Structural Engineering, Construction Management or related field.
• 3+ years in technical sales/project-based selling in construction.
• Precast/flooring-system knowledge, including Beam & Block, is an advantage.
• Ability to read technical drawings; AutoCAD proficiency is a plus.

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KEY DUTIES / RESPONSIBILITIES:

Order Processing & Data Entry

• Enter quotations, confirmed orders and delivery schedules in iScala.
• Generate picking lists, proforma invoices and sales invoices from iScala.
• Ensure orders are recorded accurately and priced at approved rates.
• Confirm stock availability and allocate items.
• Documentation & System Management
• Maintain customer records and sales transactions in iScala.
• Attach LPOs, payment slips, approvals and other supporting documents.
• File/archive all order-processing documentation properly.

Coordination & Communication

• Liaise with warehouse/dispatch for timely order preparation and dispatch.
• Work with sales/customer-service teams on order queries.
• Update stakeholders on order status and delivery timelines.

Compliance & Internal Controls

• Verify orders meet credit, pricing and payment-term policies before processing.
• Comply with internal controls on approvals/documentation.
• Report discrepancies, stock variances or unusual order patterns.

HubSpot CRM Integration

• Update deal status in HubSpot when linked to an iScala order.
• Log order notes, documents and follow-ups in HubSpot.
• Use CRM to track order lifecycle and give sales teams visibility.

KEY OUTPUTS / DELIVERABLES

• Accurate/timely quotation and sales-order entry in iScala.
• Correct picking lists, invoices and delivery documentation.
• Accurate, updated customer/product information.
• Clear communication with Sales, Warehouse and Finance.
• Proper document control and audit trail for processed orders.
• Maintained HubSpot CRM–iScala order linkage.

QUALIFICATIONS & EXPERIENCE

• Diploma/Certificate in Business Administration, Procurement or related field.
• Basic accounting or ERP systems training is an advantage.
• 1–2 years’ experience in sales administration, data entry or order processing.
• Familiarity with ERP (e.g., iScala) and CRM (e.g., HubSpot) is an advantage.
• Manufacturing, distribution or logistics experience preferred.
   

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 KEY DUTIES / RESPONSIBILITIES

• Manage Telesales, Counter Sales and Retail teams, expense controls, agreed targets and brand promotion.
• Support development of the annual sales plan.
• Implement sales/marketing plans for market-share growth, volume, profitability, revenue and brand objectives.
• Lead the team in converting leads into sales.
• Prepare product target forecasts using historical data, market trends, competitive activity, promotional strategy and sales effort.
• Train/support the team to generate/respond to quality leads, follow up contacts, secure/renew orders, negotiate prices and close sales.
• Identify new areas within the county for retail outlets, develop business plans around opportunities and manage established outlets.
• Work with the Sales Head on client service, value delivery, efficiency/cost control, team sales budgets and resource management.
• Monitor team performance through reports, communications, sales reports and cyclical sales meetings.
• Stay current on products/competitors, customer analysis, feedback and market research.
• Promote compliance with the Company’s Code of Business Conduct in business development and sales.
• Apply CRM and ERP software in the role.

KEY OUTPUTS / DELIVERABLES

• Annual business-plan development and commercial planning.
• Achievement of team sales targets/outcomes.
• Customer retention, improved relationships and quality service to existing clientele.
• Compliance with departmental processes and team-management routines.
• Timely, accurate sales reporting for decision-making.
• Establishment of a highly motivated Retail Team.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Business Administration, Marketing or related subjects.
• At least 6 years’ sales experience in the manufacturing industry.

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KEY DUTIES / RESPONSIBILITIES

• Manage the field sales team, expenses, agreed targets and brand promotion.
• Support development of the annual sales plan.
• Implement sales/marketing plans for market share, volume, profitability, revenue and brand objectives.
• Lead sales-lead generation and conversion.
• Deliver new-client and project number/value targets while building a robust lead pipeline.
• Develop and assign route plans to field-sales executives.
• Forecast product/territory targets using historical data, market trends, competition, promotions and sales effort.
• Train/support the team to generate leads, follow up contacts, secure/renew orders, negotiate prices, close sales and arrange deliveries.
• Work with the Sales Manager on client service, value delivery, efficiency/cost control, project planning and resources.
• Monitor team performance through reports/communications, including sales reports and cyclical sales meetings.
• Implement an appraisal system covering responsibilities/performance standards, territory targets and sales-plan administration.
• Build a competent team through recruitment, training, development and coaching for superior market representation.
• Maintain data on partners, accounts and activities, and document customer interactions.
• Track products/competitors; conduct customer analysis, collect feedback and market research.
• Promote compliance with the Company’s Code of Business Conduct in business development/sales.

KEY OUTPUTS / DELIVERABLES

• Annual territory business plan.
• Achievement of agreed team sales targets/outcomes.
• Customer retention, improved relationships and quality service.
• Compliance with departmental processes/team-management routines.
• Timely, accurate sales reports for decision-making.
• A highly motivated field sales team.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Marketing or related field.
• At least 6 years’ sales experience in the manufacturing industry.