Field Sales Representative at Kenya Builders & Concrete Co. Ltd

KEY DUTIES / RESPONSIBILITIES
Customer Relationship Management

• Build relationships with builders, contractors, architects and other home-construction professionals.
• Act as a trusted advisor by understanding requirements and offering tailored solutions and ongoing support.
• Visit construction sites regularly to assess project needs and identify opportunities.

Sales & Business Development

• Prospect and network for new business and potential customers in the home-construction market.
• Present company products/solutions, highlighting features, benefits and value propositions.
• Negotiate pricing, terms and contracts to secure sales and achieve revenue targets.

Product Education & Training

• Maintain deep knowledge of the product portfolio.
• Deliver product training/demonstrations on proper usage, installation techniques and best practices.
• Track industry trends, technology and competing offerings to position products effectively.

Project Coordination & Support

• Coordinate with Logistics, Operations and Customer Service for timely delivery and smooth project execution.
• Support customers across the project lifecycle, resolving inquiries/issues and overcoming challenges.
• Coordinate with contractors/subcontractors on installations and compliance with quality standards/specifications.

Reporting & Analysis

• Maintain accurate CRM records of sales activities, customer interactions and project details.
• Report on sales performance, market trends and customer feedback.
• Analyse sales data/metrics to identify improvements and optimise sales effectiveness.

KEY OUTPUTS / DELIVERABLES

• Achieve agreed sales targets.
• Customer retention, improved relationships and quality service to new/existing clientele.
• Compliance with departmental processes.

QUALIFICATIONS & EXPERIENCE

• Diploma in Business Administration, Marketing or related subjects.
• Proven field-sales experience, preferably in construction/building materials.