Sales Clerk at Kenya Builders & Concrete Co. Ltd

KEY DUTIES / RESPONSIBILITIES

• Prepare accurate daily, weekly, monthly and quarterly sales updates: daily by 10:00 a.m.; weekly on Mondays by close of business; monthly by the 3rd of the following month; quarterly by the 5th day of the first month of the following quarter.
• Ensure 100% accurate data input for customer/sales-order information: customer/project name, location, engineer, architect, developer, installer, phone, email, quotation/invoice numbers, etc.
• Maintain an up-to-date customer database.
• Consolidate daily/weekly/monthly quotations, invoices, tenders, BQs and sales by product category: Concrete & Paving Blocks, Concrete Roof Tiles, Concrete Pipes, Eurocon products, Tile Adhesives and Waterproofing.
• Manage/retain portfolio customers; prepare monthly briefs on client movements, acquisitions and inactive clients.
• Conduct monthly/quarterly customer exit surveys (template to be shared).
• Prepare accurate monthly customer-feedback reports (template to be shared).
• Maintain an updated customer-complaints register (template to be shared).
• Update daily sales-dashboard metrics: salesperson/region performance, quotations/conversions, truck turnaround, visit calls vs targets, tenders raised/submitted and BQs.
• Generate actionable minutes accurately and promptly and circulate for action.
• Maintain sales files with correct labelling, zero misfiling and fast retrieval.

KEY OUTPUTS / DELIVERABLES

• Annual territory business-plan development.
• Achievement of agreed team sales targets/outcomes.
• Customer retention, improved relationships and quality service to existing clientele.
• Compliance with departmental processes/team-management routines.
• Timely, accurate sales reports for decision-making.
• A highly motivated field sales team.

QUALIFICATIONS & EXPERIENCE

• Diploma in Business Administration or equivalent.
• 3 years’ experience in sales.

KEY SKILLS & COMPETENCES

• Detail-oriented and organised, with strong sales/relationship-building skills
• High sensitivity/confidentiality with internal/external customers
• High accuracy and strong analytical ability
• Good numeracy, problem analysis and reporting skills
• Highest level of personal/professional integrity