We are looking for a dynamic Client Success Officer that is has excellent communication skills, hardworking, ambitious and ready for a challenge to assist scaling the platforms across Africa.
The Customer Success Officer is responsible for looking after all clients that work with us. They must develop customer relationships that promote adoption of the various features, retention and loyalty. The job is to work closely with customers to ensure they are satisfied with all the services they receive and to improve upon areas of dissatisfaction. The CSO also will provide technical support to customers with the goal to keep customers satisfied with the business’s products and services.
This position is focused on ensuring high satisfaction from all the medical professionals we work with and to ensure they resubscribe when their subscription is up for renewal.
Our ideal candidate is a recent graduate that has a strong passion for wanting to help their clients understand our product and maximize their usage of all features.
To excel in this role, you should be an active listener, have very clear communication skills and an ability to take complex features and educated non-technical people on how to use the features, and a strong wiliness to want to help provide the best customer service.
The Opportunity and Challenge
The position will provide a talented individual with the opportunity to be a key player in building up My Health Africa into the leading integrated health platform in Africa.
Reporting to the CEO, the incumbent will be required but not limited to:
Qualifications and skills
Please send your CV/resume and covering letter to email@example.com and include the job title in the subject line “Application – Client Success Officer”.
Please note that only candidates submitting a complete CV/resume and covering letter will be considered.
Please include your expected salary with your application and tell us why you think you would be a good Client Success Officer and should be considered for an interview.
Position is open until filled.
Note: Never pay for any training, certificate, assessment, or testing to the recruiter.
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