Clinical Laboratory Quality Manager at RFH Healthcare

Key Responsibilities:

• Develop, implement, and monitor the laboratory Quality Management System (QMS) in line with ISO 15189:2022.
• Coordinate KENAS accreditation and surveillance assessments.
• Develop and monitor the annual internal audit programme.
• Investigate and resolve nonconformities through root-cause analysis and corrective actions.
• Monitor quality indicators, laboratory performance, and improvement actions.
• Coordinate EQA/Proficiency Testing (PT) programmes.
• Maintain effective document and record control systems.
• Coordinate laboratory risk assessment and risk-management activities.
• Monitor compliance with approved SOPs, policies, and quality procedures.
• Coordinate investigation of complaints and customer feedback.
• Monitor internal quality-control performance with technical teams.
• Prepare QMS reports and present quality performance to laboratory management.
• Coordinate management review meetings and follow-up actions.
• Identify and implement opportunities for continual improvement.
• Support staff training, competency assessment, and quality awareness.
• Ensure quality records and accreditation evidence are maintained and readily available.

Qualifications & Experience:

• Bachelor's degree or higher in Medical Laboratory Sciences.
• 5-7 years' relevant clinical laboratory experience.
• Demonstrated experience in Laboratory Quality Management Systems.
• Good working knowledge of ISO 15189:2022.
• Experience in internal auditing, nonconformity management, and corrective actions.