Collection Specialist at SGS

Main Responsibilities

The incumbent shall be part of the in country finance team whose primary responsibility shall be contacting clients (via phone, e-mail or fax) and collect outstanding payments. He/she shall also work closely with the O2C Accountants, Finance Manager and Business Managers to handle collection of all outstanding debt over 90days The Collection Specialist will be responsible for completeness, accuracy and timeliness of operations in the collection area.

Specific Responsibilities

• Contacting customers to collect money based on ageing focused on selected accounts. This includes visiting clients to discuss and obtain payments
• Maintain accurate customer contact notes, precise records for customer payment status and customer account reconciliations
• Give feedback to AR team on bad debts and debt write-offs, for payment allocation
• Close cooperation with Credit Management teams on credit limits management and any other customer related topic
• Work with all stakeholders (Operations, Sales, Local Finance, Finance Cluster, Customer Service, etc.) to resolve issues and disputes as appropriate
• Ensure compliance with SGS policies and procedures
• Support maintenance and updating of process documentation
• Safety and OI- Ensure compliance to SGS safety, operation Integrity, policies and procedures and register zero injuries.
• At all times, comply with SGS Code of Integrity and Professional Conduct Safety and OI- Ensure compliance to SGS safety, operation Integrity, policies and procedures and register zero injuries.
• Adopt at all times a safe behavior by exercising due regard for HSE of SGS employees
• Carry out any other assignment as may be advised from time to time

Qualifications

• Degree in Finance/Accounting
• Professional Qualification (CPA K, ACCA,)
• 6 years’ experience in Finance/Accounting
• Excellent Customer service skills
• Excellent written and oral communication skills, ability to talk and create empathy with the Customer situation, be tactful and diplomatic
• Confident, outgoing, persistent, assertive in challenging, stressful and potentially confrontational situations
• Analytical and problem-solving skills
• Work independently and in team environment
• Flexibility and able to handle change
• Positive learning attitude
• Experience working with MS office applications