Collections Officer at HF Group

Principle Accountabilities

• Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution. 
• Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met. 
• Keeping requisite data on assigned portfolio that is to be used in production of reports.
• Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants.
• Conducting customer call visits to access business performance for SMEs and Corporate clients. 
• Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed. 
• Reduction of monthly provisioning from current average and accounts migration. 
• Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF). 

Key Competencies and Skills

• Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills 
• Solid customer service attitude with excellent negotiation skills 
• Knowledge of KYC/AML compliance requirements 
• Astute product knowledge 
• Knowledge of portfolio management 
• Commercial acumen 
• Analytical skills 
• Knowledge of relevant laws and regulations governing debt collection practices 
• Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment. 
• Familiarity with credit scoring systems and models to evaluate credit risk accurately. 

Minimum Qualifications, Knowledge and Experience

• Bachelor's degree in finance, Business, or a related field preferred.
• 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.