Collections Officer at ImaliPay

About the role

ImaliPay is looking for a bold and conscientious Collections Officer  based in Kenya. You will be contacting defaulters on loans and working with them to develop plans to pay those debts back, and identifying ways to improve our collections services. You would also be a team player.  

Duties and Responsibilities

• Appraising credit customers applications..
• Reconciling payment and managing multiple repaying channels
• Liaising with customers as well as internal personnel on account balance management.
• Day to day running of credit collections and recovery 
• Managing delinquent loans and defaulters 
• Ensuring credit and collection policies and procedures are followed.
• Maintain up-to-date documentation of all client’s interactions 
• Maintain accurate and up-to-date knowledge of product and service changes
• Campaign idea generation and management 
• Deliver superior customer services, foster strong rapport, retention and satisfaction.
• Prepare comprehensive reports on collections and make recommendations to supervisor,

Requirements

• Degree in a business related discipline.  
• 2 - 4 years of relevant work experience as an accounts receivable,  and/ or a credit control environment preferably a fintech or bank.
• Experience in startups or start up development activities is a plus.
• Experience in E-commerce and Fintech is a plus.

Skills & Knowledge

1. Exhibit in-depth knowledge of credit control and analysis
2. Adept in client relations and providing exceptional customer service 
3. Excellent and engaging communication (oral and written) & interpersonal skills.
4. Excellent Persuasive skills 
5. Excellent time-management skills 
6. Good listening skills 
7. Excellent organization and multi-tasking skills
8. Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
9. Enthusiastic, diplomatic and an overall passion for excellence.
10. Analytical acumen, team player, paired with agile mindset and can-do attitude.
11. Report writing 

Other Requirement

1. Must reside in and be eligible to work in Kenya without any visa assistance from the Company.