Commercial Manager at Nyahururu Water and Sanitation Company Limited

KEY RESPONSIBILITIES

• Develop long-term business strategies and operating plans for the department which are in line with the longer-term goals and priorities of the company
• Ensure provision of timely and high-quality client services that meets or exceed their expectations
• Develop and implement systems for positive customer relations management
• Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation
• Promote new ideas and business solutions that result in extended service to the existing and new clients
• Ensure the provision of comprehensive commercial information systems, including up-todate customer database, to achieve the overall Company revenue objectives
• Ensuring timely, complete and accurate reading and billing of services and subsequent collection
• Carrying out customer surveys and proposing improvements arising from feedback received
• Develop departmental policies, procedures, actions plans and budgets in line with overall 
• company mission and objectives
• Oversee performance management in the department
• Prepare and submit monthly, quarterly and annual reports for the department
• Prepare board/management papers for approval
• Identify training needs for the departmental staff
• Develop department budget and work plan
• Mentor and coach department staff
• Identify procurement needs of the department
• Responsible for physical assets assigned to the department by the company
• Performing related work as may be required.

REQUIREMENTS QUALIFICATION, EXPERIENCE AND OTHER COMPETENCIES

• Bachelor’s degree in Finance, Accounting, Marketing, Economics, Strategic Management or any other Business or finance related field from a recognized institution
• CPA (K), ACCA or any other relevant professional qualification.
• Member of a professional body in good standing.
• At least 5 years’ experience with a minimum of 3 years in a managerial or supervisory position.
• Master’s degree in business related field will be an added advantage.
• Excellent communication skills.
• Proficiency in ICT with strong MS office and internet use.
• Excellent planning and organizational skills.
• Strong leadership and problem-solving skills.
• Good analytical skills.
• Must satisfy and the requirements of chapter six of the constitution of Kenya 2010 on Leadership and integrity through provision of; -
  • Current certificate of good conduct from Directorate of Criminal Investigation Department
  • Current Tax compliance certificate from Kenya Revenue Authority
  • A clean and current report or clearance certificate from an approved credit reference Bureau (CRB)
  • Clearance from the Ethics and Anti-Corruption Commission (EACC)
  • Clearance Certificate from Higher Education Loans Board (HELB)