Commercial Supervisors at Ignite Energy Access

Job Purpose/Mission

• The Commercial Supervisor drives urban and peri-urban sales of high-tier solar products and accessories, Referral Agent network performance, and portfolio health. The role recruits and manages a Referral Agent network, onboards third-party partners (mobile telephone dealers, contractors, electricians) for lead flow, runs local pull-sales promotions and direct sales, validates every completed installation within 72 hours, and carries ultimate ownership of the credit/debt portfolio generated in the urban and per-urban location. 
• Two things happen on every case without exception: every completed installation receives a 72-hour validation site visit against approved forms and SOPs, and every non-performing account gets a same-day response from this role before it gets escalated to the Collections Department.

Responsibilities:  

Daily Cadence — Referral Agent Network, Lead Conversion & Direct Sales 

Each day, keep the Referral Agent network active and productive, and keep direct sales moving: 

• Field mentorship — shadow, coach, and actively performance-manage Referral Agents in the urban and peri-urban location; keep the network active and supported, not just recruited. 
• Lead tracking & conversion — maintain strict use of SOL.RM’s Prospecting App for every Referral Agent lead; provide hands-on support to maximize conversion into closed sales. 
• Direct sales — pitch and close solar products and mobile phone solutions directly, complementing Referral Agent volume and covering key customer catchment locations the Referral Agent network doesn't reach. 
• Service Center sales support — support in-store sales promotions and activations at peri-urban Service Centers in the location. 
• Third-party partner servicing — maintain relationships with onboarded mobile telephone dealers, local contractors, and electricians to keep referral volume steady            

Escalate Same Day If

• A Referral Agent's leads or conduct raise fraud concerns — fabricated leads, ghost sign-ups, or pressure-selling. 
• A closed sale cannot be onboarded onto SOL.RM the same day

Qualification & Requirements

• Education: Bachelor’s degree or Diploma in Business Administration or a related field. 
• 6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team. 
• Sales Success Track record 
• Loan Sales & Portfolio Management experience 
• Experience in the development of Sales Strategies and loan collection strategies. 
• Computer skills in a Microsoft Windows environment. 
• Good oral and written communication 
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor 
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity 
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision 
• Excellent organizational skills and attention to detail 
• Agility and innovation