Commissioner – Corporate Support Services at Kenya Revenue Authority (KRA)

Job Purpose 

This role will be responsible for the provision of strategic oversight and management of the administrative support divisions in KRA (Finance, Information & Communication Technology, Facilities & Logistics, Human Resources, Performance Management, Technology, Security & Safety Services, and related functions) by planning, directing and coordinating service delivery to ensure alignment with the Authority’s strategic objectives.

Key Responsibilities

• Spearheading the strategic direction of the Corporate Support Services department.
• Optimization of human capital potential within KRA.
• Developing strategies to drive innovation, including automation of processes in line with the overall strategic plan of KRA.
• Coordinating the formulation and implementation of policies, budgets and regularly reviewing and enhancing control systems
• Spearheading capacity and competence building for the Authority in line with corporate strategy.
• Providing input into the identification of new operations strategies, business opportunities, business models, new technologies etc.
• Collaboration with internal and external stakeholders to enhance service delivery.
• Driving initiatives to improve ethics, culture and facilitate change management in the department.
• Day-to-day operations, supervision, management of performance and development of staff in the Department.
• Implementation of the work plans for the following corporate initiatives in the Department: Audit, Integrity, QMS and Risk Management.
• Coordination of efficient financial resource management services.
• Oversee efficient delivery of technology-related services.
• Provision of facilities, equipment, and tools that optimize the working environment to support employee productivity
• Development of and implementation of strategies that provide a secure and safe work environment and the protection of KRA property

Academic qualification

• Bachelor’s degree in a business-related field from a recognized institution.
• A Masters degree in a relevant field.

Professional qualification

• Professional qualification/membership to professional bodies.

Previous relevant work experience required

• A minimum of fifteen (15) years of relevant experience.
• At least ten (10) years of which must be in middle and senior management levels