Communication Specialist (National) at Church World Service

Responsibilities

Compliance (15%)

• Review and ensure strict adherence to PRM, CWS and RSC Africa policies, guidelines and procedures regarding program processes and organizational brand.
• Ensure accuracy, timeliness and compliance with protocols of all communication and branded materials developed.
• Maintain a thorough working knowledge of the RSC Africa processes and updates for alignment of materials produced.
• Maintain a proper understanding of partner and donor brand guidelines for proper branding of materials.

Representation (15%)

• Maintain effective relationships with key internal and external partners.
• Ensure partner communication is professional, timely, and proactive.
• Supportthe content development of the MyCase website. Work with internal software developer to keep the MyCase website up to date. .
• Plan for and attend refugee-related meetings and events in Nairobi as requested to raise awareness about RSC Africa and CWS work.
• Support in developing training materials for program staff based on communication and organizational alignment needs.
• May occasionally travel to the field sites to meet with/ accompany PRM/USRAP partners and represent CWS RSC Africa on processing or other programmatic matters.

Project Planning and Reporting (60%)

• Assist in the development and creation of materials to improve the refugee experience and enhance the understanding of the overall USRAP process.
• Assist in the designing and development of refugee-friendly posters, materials and clear communication explaining the referral and USRAP process. May also be required to coordinate translation of the same materials.
• Assist in the design and development of surveys of the organizational and program. Work alongside program integrity and compliance team to also collect and analyze surveys.
• Design, develop and create media content that can be used internally and externally per program Integrity and Compliance Guidelines as well as CWS directive/ set goals and guidance.
• Create, design and prepare informative brochure, and infographics for reporting/presentation purposes and internal/ external communication
• Assist in the creation of presentations and information materials for CWS senior management as well as PRM teams upon their request.
• Work with communication consultants to design and develop various communication related material for the organization and the programs
• Coordinate the design and publishing of the internal CWS Africa Newsletter with updates on programs and changes in program processing guidelines.
• Maintain and update the photo and consent database to ensure high quality photos are available for use by all staff when developing materials for CWS. Also includes database of staff photos.

 Additional roles and responsibilities (10%)

• Any other duties as assigned.

Qualifications

Experience:

• A minimum of five (5) years of paid work experience in communication for International humanitarian organizations is required.
• A minimum of three (3) years’ paid work experience managing external communication and end-user messaging alignment is required.
• US refugee resettlement experience and public information experience are preferred.
• A minimum of one year (1) paid work experience and skills in infographic design is required.