Communications Co-ordinator - Property Business at HFCB Kenya

Principle Accountabilities

• Collate and develop content to be shared with various stakeholders (including service providers like lawyers, valuers, etc.) and agree with project teams on the communication calendarization and dispatch models across various communication channels.
• Effectively engage with our existing and prospective clients, across the various communication channels, in a robust manner so as to increase engagement and uptake.
• Prepare regular insight-driven reports to inform and improve the brand, product, service, engagement/communication and budgeting strategies.
• Property
• Activations
• Manager
• Communications
• Co ordinator
• Property Business
• Monitor, evaluate and provide insight-driven reports about the robustness of the engine’s strategy, processes and reporting.
• Maintain, update and upgrade the data repository of communication’s information in collaboration with other internal teams and databases as per the approved KPIs.
• Report on ROI of the engagement/communications strategy from the pipeline and across the value chain from awareness to conversion.
• Horizon scanning with a view to identify opportunities for better solutions as well as awareness and engagement/communication models.

Key Competencies and Skills

General Competencies

• Strong interpersonal, communication, and presentation skills
• Strong planner and organizer
• Ability to research and analyze internal and competitor data & derive actionable insights
• Result-orientation-ability to manage self and prioritize projects.
• High levels of proactivity
• Business acumen
• Strategic orientation
• Passionate about accountability and goal achievement
• Consistently resourceful and creative
• High level of integrity

Technical Competencies

• Avid writing skills
• Creative content development skills
• Research and analytical skills
• Digital & Social Media Management Skills.
• Digital maestro
• Proficiency in CRM applications

Minimum Qualifications, Knowledge and Experience

Education

A Business-Related / Social Sciences / Research degree: Preference for Marketing option, Communication/PR, Digital Experience

Experience

• Preference for candidates with experience in Communications, Customer Value Management, Lead Generation, Contact Centre Services, Research & Analytics
• At least one year in experience in corporate communications or public relations
• Verifiable experience in content creation and social media platform management.