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Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.
Under the supervision of the Program and Quality Manager (PaQ) Manager, the CARM Officer will work on establishing/maintaining and continuously strengthening the accountability system in the organization. S/he will be managing day-to-day accountability feedback mechanisms that includes handling of beneficiary feedback and building a feedback loop into adaptive program management. The CARM Officer will lead the design and implementation of CARM in Kenya. S/he will be responsible for internal and/or external referrals, to compile reports on processed feedback and provide recommendations to the programs for improving the response.
Essential Job Responsibilities
DESIGN AND IMPLEMENT CARM SYSTEM AND TOOLS
REPORTING
STAFF TRAINING AND CAPACITY BUILDING
INTERNAL AND EXTERNAL COORDINATION
CODE OF CONDUCT
ORGANIZATIONAL LEARNING
ACCOUNTABILITY TO BENEFICIARIES
Knowledge and Experience
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