Compliance Team Leader at G4S

Responsibilities

• To provide an in-house compliance service that effectively supports business areas in their duty in compliance to ISO 9001:2015 QMS, relevant laws, regulations, statutory requirements, internal operational procedures as well as manage and control stock movement (collection books, other relevant operating tools)
• Oversee business operations relating to compliance including policies, investments, and procedures.
• Design and monitor control systems to deal with violations of legal rules and internal policies
• Regularly assess the efficiency of control systems and recommend effective improvements
• Review and evaluate company procedures and reports to identify risks or common issues
• Coordinate with different department managers to review all departmental compliance policies.
• Perform periodic audits on company procedures and processes and provide evidence of corrective action on identified non conformity as per ISO standards
• Timely response to claims, customer response letters/claim offer approval follow up with the director & payment processing at finance
• Timely escalation and response to legal demand letters arising from claims & coordination with the Regional Legal office; appear for court case representation arising from escalated claims through the legal office
• Lead employee training sessions on compliance issues and promoting a high performance and continuous improvement culture that values learning and a commitment to quality
• Establish and monitor key staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Develop key staff using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results
• Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected

Ideal candidate:

Knowledge and Qualifications

• Bachelors Degree/ Diploma in Business Management from a recognized University
• Professional training in ISO 9001:2015 Quality Management system and Lead/ Internal Audit training with knowledge in Customer Service
• Minimum 3 years’ relevant experience in Compliance management
• Working experience in use of a Quality Management System (QMS) is required
• Strong knowledge of industry processes and regulations

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation Skills
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating