Consultant – Client Relations, Public Sector at Liaison Group

A Consultant, Client Relationship – Public Sector is responsible for building and maintaining strong relationships with government institutions, state agency and parastatals to drive services excellence and satisfaction of insurance products. Key duties include managing client accounts, identifying needs, ensuring regulatory compliance, and collaborating with internal teams to provide excellent service and support.

Key responsibilities

• Client relationship management: Develop and maintain long-term relationships with public sector clients, such as government ministries, parastatals, and state agencies.
• Business development: Identify new business opportunities within the public sector, and work to expand existing accounts by cross-selling and up-selling insurance products and services including Preparation of Proposals and Tender Documents/ Bids
• Needs assessment: Conduct client visits to understand their current needs, challenges, and priorities, and analyse this information to propose tailored insurance solutions.
• Sales and service: Support the sales process by providing necessary documentation, such as Issue certificates, Travel Insurance, Credits, Additions, Deletions and ensure a high level of customer satisfaction by acting as the main point of contact and resolving issues promptly.
• Renewal and retention: Assist in the renewal of existing schemes and work to retain clients through excellent service and ongoing communication.
• Compliance: Ensure all activities comply with regulatory requirements, industry standards, and company policies.
• Reporting: Prepare reports and presentations on client performance, and communicate key insights to management.
• Collaboration: Work closely with internal departments, such as underwriting, pricing, and product development, to create and deliver effective solutions. 

Qualifications

• A bachelor’s degree in Actuarial Science, Bcom – Insurance Option, Business administration, finance, economics, or a related field.
• Up to a maximum of four years of work experience.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience in client relationship management, ideally within the insurance or public sector is highly desirable.
• Knowledge of insurance products and the public sector market is advantageous