Consultant - Patient & Community Engagement at World Health Organization

Purpose of consultancy

The consultant will co-facilitate the Patient and Communities working group of the Quality Committee and prototype and integrate co-design systems into the Academy learning programme design and quality improvement process to engage patients and communities.

Deliverables

Deliverable 1: Patient and Communities working groups

• Objective 1: Facilitate the Patient and Communities working group of the Quality Committee of the Academy 
  • Output 1.1: Prepare and communicate the agenda of the bi-monthly meetings of the Academy Patient and Community working group through consultative and consensus building processes; facilitate the meetings, including facilitation of virtual consultations and workshops; share minutes with action points after meetings. 
  • Output 1.2: Facilitate the establishment of the Patient and Community Working Groups in Regions in different languages. Maintain a list of working groups, their focal points and their respective members. 
  • Output 1.3: Follow-up on actions with relevant stakeholders. 
  • Deliverable 2: Engagement System for patient and communities 

Deliverable 2: Engagement System for patient and communities 

• Objective 2: Design system(s) for Patients and Communities to get involved in the design cycle of learning programmes (in accordance with the Academy Patient and Community Charter) 
  • Output 2.1: Develop a working guide to engage Patients and Communities along the phases of the design cycle of learning programmes.  
  • Output 2.2: Develop a toolbox to support the working guide. The toolbox may include (list not exhaustive): interview scripts, instructions for storytelling, technical guidance for videos or podcasts, rules of ethics and confidentiality, etc. 
  • Output 2.3: Write recommendations on Patient and Community engagement in the Quality cycle of the WHO Academy. 
• Objective 3: Prototype and/or implement the Engagement System 
  • Output 3.1: Prototype and/or implement the Design System in 4 learning programmes.  
  • Output 3.2: Capture lessons learnt into a Patient & Community co-design manual. This manual will be used by Learning and Game Designers for broader engagement of Patients and Communities in more learning programmes. 

Qualifications, experience, skills and languages

Educational Qualifications:

Essential:

• Advanced degree in public health, health science or related field 

Desirable: 

• PhD in Public Health, Health science or related field 
• Certificate or degree in learning, training or educational science 

Experience

Essential:

• 5 to 10 years of experience in building, facilitating, or driving communities and patients 
• Experience in international organizations 
• Experience in health education and communication 
• Experience in facilitating workshops, driving working groups to results 
• Previous experience in working with multiple stakeholders in a diverse environment (multiple cultures, time zones, countries/regions, languages, etc.) 

Desirable:

• Experience working with WHO or with international organizations 
• Experience in Project Management. 
• Experience in implementing learning solutions in LMIC.  

Skills/Knowledge:

Essential:

• Ability to deliver and achieve results. 
• Excellent communication and writing skills.   
• Respecting and promoting individual and cultural differences 
• Building and promoting partnerships across the Organization and beyond

Closing Date : Oct 11, 2022