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  • Posted: Oct 19, 2023
    Deadline: Nov 7, 2023
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    Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...
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    Consumer Protection Assistant

    REF: CPA/31

    Job Purpose

    The position is responsible for safeguarding the interest of policy holders and beneficiaries, strengthening public trust and consumer confidence in the insurance sector. The position ensures that market conduct of regulated entities is in compliance with insurance legislations.

    Job Specifications
    The duties and responsibilities entail:

    • Register complaints reported by policyholders and beneficiaries
    • Attend to walk in customer enquiries and writing reports on the same
    • Attend to telephone enquiries and writing reports on the same.
    • Attend to email enquiries and writing reports on the same.
    • Handle complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.
    • Generate reports on capacity building undertaken on regulated entities for review by management.
    • Participate in logistics in the department such as organization for meetings, workshops and smooth flow of information.
    • Handle the communication logistics for decisions made on complaints and disputes to insurance policyholders and beneficiaries.

    Persons Specifications

    • Higher Diploma in Insurance, law or Public Relations, with 3 years relevant experience;

    OR

    • A Diploma in Insurance, law or Public Relations, with four (4) years relevant experience.
    • Certificate in Computer Application
    • Meets the provisions of chapter six of the constitution.

    Competencies and skills

    • Strong communication and presentation skills
    • Good analytical skills
    • Problem solving
    • Professionalism

    Method of Application

    Terms of Offer:

    An attractive remuneration package commensurate with the responsibilities of the position will be negotiated with the successful candidate.

    Successful candidates for positions in Job Grade IRA 3 shall be appointed on a contract of five (5) years renewable subject to performance while those in Job Grade IRA 4 to IRA 10 shall be appointed on Permanent and Pensionable terms of service.

    Application:

    Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.

    The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.

    Applications, addressed to the undersigned, may be sent by post or delivered at the Insurance Regulatory Authority (Registry Section) at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:MICT/08” for Manager ICT).

    Commissioner of Insurance & Chief Executive Officer

    Insurance Regulatory Authority

    Zep-Re Place

    P.O Box 43505-00100

    Nairobi

    Applications must be received by close of business on 7th November 2023.

    Candidates who had earlier applied for these positions may re-apply.

    Compliance Requirement:

    In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.

    Important:

    IRA is an Equal Opportunity Employer. Persons With Disabilities are encouraged to apply.

    Canvasing in any manner shall lead to automatic disqualification.

    Only shortlisted candidates will be contacted for interviews.

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