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  • Posted: Apr 12, 2024
    Deadline: Not specified
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  • Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Continual Service Improvement Specialist

    KEY RESPONSIBILITIES: 

    • Ensuring assigned Problems are resolved within their SLA.
    • Updating and management of the Known Error Database (KEDB)
    • Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. 
    • Coordinating major Problem review
    • Working with the Senior Manager Continual Service Improvement and Cross functional teams to identifying underlying causes of incidents and preventing recurrences.
    • Preparing change requests for the Senior Manager to eliminate known problems.
    • Minimizing the impact of unavoidable incidents.
    • Making temporary solutions (workarounds) available to incident management.
    • Ensure development of final solutions for known errors.
    • Analyze current technology practices to recommend solution to enhance efficiency, improve workflow, and/or solve problems before they occur.

    Academic & Professional

    Education 

    • Bachelor’s Degree IT/Engineering    RQ
    • Professional Qualifications    ITIL Course, Project Management    RQ     
    • Masters Degree    MBA or MSC    AA     

    Experience

    Total Minimum No of Years Experience Required    

    • 4 years

    Detail    Minimum No of Years    Need Type[1]

    • I.T Management    2    ES
    • Problem Management/ Continual Service Improvement)    1    ES
    • Incident Management    1    ES
    • Project Management/Service Management Tools     1    DE
       

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    Method of Application

    Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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