Coordinator, Eye Care Clinic at Aga Khan University Hospital

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for creating and monitoring systems and procedures to streamline operational and financial management of the Eye Care Clinic.

Responsibilities:

• Plan, organize, control and lead the operations of all Eye care clinics on a day-to-day basis
• Consult with the COO and Operations team to address problems and suggest solutions to the problems
• Monitor and maintain eye care budget
• Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
• Ensure all equipment’s, machines and consumable stocks are well maintained and defects reported
• Contribute to short and long-term organizational planning by addressing Eye Care Strategies, capabilities and remediation plans
• Coordinate theatre schedules for surgeons and follow up on theatre bookings
• Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
• Visit all eye clinics clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
• Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
• Oversee the Internal Controls of the Eye Care clinics in liaison with the Finance Department
• Conduct Market Research to identify new opportunities for growth in the Eye Care Field
• Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for eye care clinic
• Prepare operational performance reports to enable evaluation of the performance of Eye Care clinic
• Update and revise SOPs to effectively carry out the goals and objective of Eye care clinic
• Plan and coordinate the development and implementation of new Eye Care Units

Requirements:

• Diploma in Optometry from a reputable institution or its equivalent or
• Degree in Management / Business Administration /Finance
• 5 or more years’ experience in clinical or administration position in a healthcare institution
• Excellent Customer service skills
• Demonstrates Leadership skills