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  • Posted: Apr 16, 2021
    Deadline: Not specified
  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
    Read more about this company


    Coordinator Social Media: Community Manager: East Africa

    Reports to - Supervisor: Social Media Community Management

    Direct Reports - No

    Division - Connected Video

    Department - CV Marketing

    Key Customers - Showmax

    Purpose of the Position:

    To connect with existing and potential customers through quality community management, aimed at increasing community retention, customer engagement and conversion to align with marketing strategies, as prescribed by the Social Media Manager.

    Key Performance Objectives

    Operational Delivery

    • Manage platforms relevant to designated regions (Countries that fall under East or West Africa)
    • Identify tactical social media opportunities
    • Respond to mentions, customer queries and complaints in a timely manner as per the Social Media Manager’s recommendations across all social media platforms
    • Practice social monitoring and listening to identify trends in conversation
    • Escalate trends to the correct stakeholders through the identified escalation process
    • Ensure brand consistency throughout all interactions
    • Follow up to ensure loops have been closed with customer queries and complaints
    • Engage with community members through direct messages and comments
    • Keep track of the latest social media trends and innovation

    Reporting & Stakeholder Management

    • Report on any social media activity as per line manager’s requests/recommendations
    • Build relationships with customers (both potential and existing), influencers, industry professionals and journalists through quality engagements

    Qualifications Essentials:

    A Diploma

    Qualification Preferred:

    Degree advantageous


    • Strong engagements with social communities and/or customers on Facebook, Twitter and Instagram
    • Engagement, sentiment and trend reports
    • Up to date with relevant industry trends
    • Creation or contribution to media content


    Technical Competencies

    • Community Management
    • Customer Support
    • Customer Engagement
    • Social Reporting
    • Ability to understand and interpret Social Media data and insights
    • Strong engagements with community
    • Strong customer service, communication and interpersonal skills required
    • Skilled communicator (Written and verbal)
    • Up to date with relevant industry trends
    • Tech savvy
    • Excellent writing skills
    • An interest in social and digital trends


    Behavioral Competencies (List the key behavioral competencies)

    • Accountability
    • Teamwork
    • Strong communication
    • Interpersonal support
    • Perseverance
    • Motivating
    • Prioritisation
    • Analytical Thinking

    Method of Application

    Interested and qualified? Go to Multichoice Kenya on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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