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  • Posted: Nov 1, 2021
    Deadline: Nov 7, 2021
  • Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
    Read more about this company


    Corporate Care Associate – Provider Relations

    Corporate Care Associate – Provider Relations – (2100007Y)

    Job Purpose and Key responsibilities

    Reporting to the Team Leader Corporate Care, the role holder will provide guidance on all matters relating to cost management, provider on-boarding, provider relationship and provider audit process.

    Key responsibilities

    1. Supervise relationship management with providers to ensure providers are satisfied with the company.
    2. Analysis of customer feedback surveys, provider complaints and compliments to inform decision making in provider experience. 
    3. Strategic cost control engagements with providers and monitoring adherence to service level agreements. 
    4. Price guided tariffs- building of provider pricelists especially for bigger providers on average pharmaceutical expenditure.
    5. Monitoring Average Costs of providers and engaging high-cost providers to reduce unnecessary expenditure.
    6. Supervision of provider audits to ensure that quality, cost effective medical services.
    7. Supervision of the contracting process and ensure that all providers have active and updated contracts.
    8. Ensure compliance with to any regulatory or health sector changes, such as billing and payment requirements.
    9. Any other duties assigned by the Team Leader Corporate Care division.

    Key Performance Measures

    1. Saving the company money from wastage and exorbitant fees by providers.
    2. Medical fraud mitigation
    3. System support and integration on CPT coding

     Knowledge, experience and qualifications required

    1. Diploma, Degree in Nursing or Diploma in clinical Medicine or Diploma in Pharmacy
    2. Moderate understanding of Insurance concepts
    3. Professional qualification in FLMI,ACII and IIK
    4. 3-5 years’ experience in provider management

    Method of Application

    Interested and qualified? Go to Britam on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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