Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The International Fund for Agricultural Development (IFAD), a specialized agency of the United Nations, was established as an international financial institution in 1977 as one of the major outcomes of the 1974 World Food Conference. The conference was organized in response to the food crises of the early 1970s that primarily affected the Sahelian countries ...
Job Role
The Corporate Services Manager (ESA) will cover all aspects of corporate services management and administration of IFAD offices in the region in line with the Delegation of Authority and in full alignment and consultation with CSD divisions. This includes, but is not limited to, coordination of financial and human resources management related activities, facilitating efficient procurement and logistical services, while ensuring that common services as well as hosted ICT services are provided and consumed in a manner consistent with IFAD rules, regulations and terms of use. They facilitate all corporate services-related actions, ensuring smooth functioning of the IFAD Regional Office as well as other Offices within the region, consistent services delivery and constant evaluation and readjustment thereof to take into account changes in the operating environment as and when needed.
Corporate Services Managers at this level are professionals reflecting complete understanding of general administration and service management in the context of the Fund's mandate, work programme and enhanced decentralization. They may additionally support a wider range of administration-related functions in the Programme Management Department (PMD), the Strategy and Knowledge Department (SKD) and other departments/divisions. Within their areas of responsibility, the Corporate Services Managers exercise a high degree of independence and due diligence in providing reliable corporate services, while taking region and country context into consideration, being close to clients to better identify and address their needs through providing customized, yet corporate solutions. The Corporate Services Managers are expected to perform duties independently and to deliver the expected results through strong coordination with internal and external stakeholders (e.g. CSD divisions/units, other Divisions/Offices, and UN and partner entities on the ground).
The Corporate Services Manager (ESA) coordinates general administrative support for staff both at the Regional Office and at country offices in the region, fostering collaboration within the local and regional teams, with other UN Agencies and Government officials while promoting a client-oriented approach. The Corporate Services Manager (ESA) works in close collaboration with business owners within CSD in HQs, operations staff in other UN Agencies in particular the ones in respective local hosting agency, IFAD decentralized staff and Government officials to successfully deliver operations services.
The Corporate Services Manager (ESA) is empowered through appropriate Delegation of Authority (DoA) to lead the day-today activities within her/his responsibility. This empowerment extends to actions both internally within IFAD and externally with other stakeholders to perform day-to-day operations.
Key Functions and Results
The key functions and results of the Corporate Services Manager (ESA) services the needs of the key clients in the Regional Office, Multi-Country-Offices and Country Offices, including IFAD personnel from CSD, ERG, FOD, PMD and SKD working there. The key functions and results are as follows:
COORDINATION OF OPERATIONAL ACTIVITIES:
The Corporate Services Manager (ESA) is in charge of coordination of corporate services in decentralized offices within the region, facilitates the strategic direction and leads corporate services aspects of the CSD-related field operations focusing on achievement of the following results, in line with the Delegation of Authority framework:
PARTNERSHIP BUILDING:
The Corporate Services Manager ensures IFAD Regional and Country Offices within the region are in receipt of high quality of common service lines through establishment of strong partnerships with other UN Agencies providing such services, focusing on achievement of the following results:
CORPORATE SERVICES COORDINATION ACTIVITIES:
The Corporate Services Manager (ESA) in close collaboration with relevant divisions, coordinates effective and accurate corporate services related financial resources and administrative budget management within FSU and focusses on achievement of the following results:
The Corporate Services Manager (ESA) acts as CSD’s liaison in decentralized offices, as well as focal entry point in Regional offices without relevant CSD business owners in the office, and to ensure provision of efficient procurement and logistical services focusing on achievement of the following results:
The Corporate Services Manager (ESA) ensures forward-looking information and communication support and acts as CSD’s liaison in decentralized offices, as well as focal entry point in Regional offices without relevant CSD business owners in the office. In close collaboration with ICT and in full compliance with IFAD corporate technical standards and systems terms of use, the Corporate Services Manager:
The Corporate Services Manager (ESA) acts as CSD’s liaison and ensures strong support to staff in decentralized offices in certain areas of Administration, and as focal entry point Regional offices without relevant CSD business owners in the office, focusing on achievement of the following results:
The Corporate Services Manager (ESA) acts as CSD’s liaison for Health, Safety and Wellbeing of CSD/MSU in the region/country. Under the guidance of the IFAD Medical Advisor and in close collaboration with the regional and / or country Operations Management Team(s), coordinates common health, safety and wellbeing management services or facilities for personnel and eligible dependents. The Corporate Services Manager will further facilitate MSU’s engagement with local UN Physicians or medical facilities, when such support is needed to effectively and promptly respond to health and safety crises.
The Corporate Services Manager (ESA) supports and has an oversight function on the work of the administrative pool in the Regional Office to support all staff in the Regional Office, and where needed liaises with the counterparts all in other IFAD departments.
MANAGERIAL FUNCTIONS:
The Corporate Services Manager (ESA) is accountable for integrity, transparency, and equity in the management of IFAD resources. This includes, among others, people management, guiding of new and/or more junior staff, supervisory role and evaluation of performance of general service staff under his/her purview.
Corporate Services Managers coordinate and oversee the work of the administrative support staff pool in the Regional Office, and ensure alignment with other corporate administrative processes. The administrative support staff pool consists normally of 4-5 General Service staff in the pool for each RO, including one more senior administrative staff member who directly supervises the remaining General Service staff in the Regional Office.
Key Performance Indicators
The work requires coordination with main business owners, the interpretation and application of relevant policies, rules and regulations to a broad range of simple or complex casework. Corporate Services Managers at this level analyse proposals and requests received from clients and staff and after having internally consulted within FSU and/or other CSD divisions/units make recommendations or take technically sound actions. The key results have an impact on the overall economy, efficiency, and effectiveness of Regional and Country Offices operations as it relates to the use of corporate resources in the areas of financial services, human resources, procurement and logistical services, ICT and last but not least common services and the implementation of the UN agenda on common services.
Working Relationships
The Corporate Services Manager reports to the Chief, FSU. Within the field support unit, the incumbent’s key working relationships will be with the administrative budget manager and Operations Managers within the Field Support Unit. External work relationships for Corporate Services Managers at this level are normally required to obtain information and exchange views with a range of outside sources (i.e. main business owners within CSD or FOD) to ensure actions are properly taken. The Corporate Services Manager will also be required to maintain close working relationships with the Regional Director (PMD) and other personnel from CSD, ERG, FOD, PMD, SKD, and other departments located in the Regional Office. Both internally and externally, Corporate Services Managers establish and maintain effective, collaborative relationships and project the image of a credible/reliable partner. Internal contact can reach the Director`s level within IFAD and external contact can reach to another UN entity Representative (i.e. UN Resident Coordinator or other key stakeholders) to clarify specific situations in relation to their job role and key functions and results.
Organizational Competencies:
Level 2:
Education:
Experience:
Position specific experience:
Languages:
Skills:
Build your CV for free. Download in different templates.
Join our happy subscribers