Project Management Assistant at Top Level Management Kenya

THE ROLE

• As a Project Management Assistant, you will help coordinate projects from initial planning through implementation, customer training, go-live, and post-implementation support.
• You will act as an important link between customers, developers, technicians, suppliers, and internal teams. You do not need to know everything on your first day - we are looking for someone who learns quickly, takes responsibility, communicates clearly, and maintains a positive attitude when solving problems.

KEY RESPONSIBILITIES

• Assist in preparing project plans, timelines, task lists, and implementation schedules.
• Follow up with developers, technicians, suppliers, customers, and other project stakeholders.
• Track project tasks, deadlines, risks, dependencies, and outstanding customer requirements.
• Provide customers with clear and timely project updates.
• Maintain accurate project documentation, meeting minutes, action trackers, implementation checklists, and status reports.
• Organise customer onboarding, system demonstrations, training sessions, testing, and go-live activities.
• Help collect, verify, and organise customer information required for system setup and implementation.
• Coordinate the escalation and resolution of implementation and customer-support issues.
• Conduct regular follow-ups after go-live to confirm that customers are successfully using the system.
• Assist in testing PayServe features and documenting bugs, customer feedback, and improvement requests.
• Support the preparation of weekly project status reports for management.
• Identify project delays or customer concerns early and escalate them appropriately.
• Build positive, professional, and long-term relationships with customers.

WHAT WE ARE LOOKING FOR

• Must have a Bachelor's degree in either Project Management, Information Technology, Business Information Systems, Business Administration, Engineering, or a related discipline.
• One to two years of relevant experience. Strong interns and recent graduates with evidence of responsibility and initiative are encouraged to apply.
• Excellent written and spoken English. Strong Kiswahili communication skills are also important.
• Strong organisation, coordination, follow-up, and time-management skills.
• Confidence communicating with customers and different professional stakeholders.
• A positive, solutions-oriented attitude and willingness to learn.
• Ability to remain calm, respectful, and dependable when projects become demanding.
• Strong attention to detail and commitment to completing assigned tasks.
• Basic proficiency in Microsoft Excel or Google Sheets, Word or Google Docs, email, and presentation tools.
• Ability to understand technology and explain it to non-technical users in simple language.
• Willingness to attend customer sites and support implementations when required.

TECHNICAL KNOWLEDGE THAT WILL BE AN ADVANTAGE

You are not expected to be a software developer. However, familiarity with any of the following will be helpful:

• SaaS platforms or property-management systems.
• Project-management tools such as YouTrack, ClickUp, Trello, Jira, Asana, or Monday.com.
• Customer-support, ticketing, CRM, or help-desk systems.
• Software testing and bug reporting.
• Mobile applications, web applications, APIs, or system integrations.
• Digital payments, M-Pesa, smart meters, IoT devices, accounting systems, or access-control solutions.

WHAT SUCCESS WILL LOOK LIKE

Within your first few months, you should be able to:

• Keep project plans, action trackers, and documentation consistently updated.
• Follow up on assigned actions without requiring constant supervision.
• Communicate professionally and confidently with customers.
• Coordinate onboarding, training, testing, and go-live activities.
• Identify project risks and delays before they become major problems.
• Take responsibility for smaller implementations and gradually manage projects independently.

THE PERSON WHO WILL THRIVE AT PAYSERVE

You will enjoy this role if you:

• Take ownership instead of waiting to be reminded.
• Enjoy working with both people and technology.
• Ask questions when something is unclear.
• Learn quickly and respond positively to feedback.
• Communicate problems early and propose possible solutions.
• Are comfortable working in a fast-moving startup environment where priorities may change.
• Want to build a long-term career in project management, customer success, product operations, or technology implementation.

WHY JOIN PAYSERVE?

• Gain practical experience delivering real technology and automation projects.
• Work directly with experienced technology, business, and project leaders.
• Receive hands-on training in project coordination, customer management, SaaS, payments, system integrations, and smart-property technology.
• Grow toward independently managing projects and customer accounts.
• Join an ambitious African technology company solving practical problems in the property sector.