Credit Admin and Collection Associate at Wasoko

Key Responsibilities;

• Capacity to recruit & manage clients including KYC, usage, retention and repayment
• Managing customers directly and in liaison with the sales team to ensure:
• Growth
• Ensure they order the set number of SKUs and grow their SKUs per order
• Ensure they grow Average Revenue Per User MoM
• Ensure on-time repayment of credit with the capacity to escalate collections
• Daily follow up of overdue invoices through phone calls and field visitations
• Developing Pay plans / Promise to Pay database with elaborate follow-ups
• Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
• Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
• Handle all customer and agents complaints within the credit portfolio
• Any other duties may be assigned

Qualifications

• Diploma in a Business related course
• Proven work experience in credit management
• Good understanding of lending procedures & credit-related laws
• 2-4 years of credit experience
• Be willing to regularly travel to customer sites
• Have considerable experience with customer negotiations