Credit Assistants - Re-advertisement at Sheria DT Sacco

Employment Terms

• Term of Service: Permanent and Pensionable
• Entry Grade: SG7 of Sheria DT Sacco
• Basic Salary: Ksh. 32,722.16 – 58,487.39
• House Allowance: Ksh. 15,000
• Commuter Allowance: Ksh. 10,000
• Annual Leave: 30 working days
• Other Leaves: As per the current HR Policy

Other Benefits

• Medical cover for all staff
• Group Life Assurance cover for staff
• WIBA cover for staff
• Annual staff training based on Training Needs Assessments (TNAs)

Position Purpose

To conduct member credit appraisals, manage member engagements, and monitor and recover assigned loan accounts to maintain a sound and performing SACCO loan portfolio.

Main Duties and Responsibilities

• Receive, verify and analyse members’ loan applications against the SACCO’s credit policy, eligibility criteria and lending limits.
• Advise members whose applications are declined, deferred or approved for a lower amount on the reasons and the actions required to qualify.
• Accurately capture, process and document loan applications from appraisal and recommendation through approval and disbursement within the set turnaround times.
• Ensure all loan securities, approvals, charges, recovery instructions and supporting documents are complete, accurate and properly perfected before finalisation.
• Monitor allocated loan accounts, ageing debt, payroll deductions, bank standing orders and direct payments to maintain a strong portfolio recovery position.
• Follow up on arrears and defaulted accounts through member engagement, reminders, guarantor notices, restructuring, recovery agents, CRB listing, legal action or security realisation, as applicable.
• Prepare and submit accurate reports on loan applications, approvals, pending or declined cases, arrears, recoveries, variances and actions taken.
• Liaise with the Loan Recoveries and Monitoring Officer in preparing statements for external parties, including lawyers, auctioneers, Credit Reference Bureaus and debt collectors, when members fail to meet their payment agreements or when no payment agreement can be reached.
• Assess creditworthiness, repayment capacity, existing indebtedness and applicable debt service limits.
• Verify member deposits, guarantor eligibility and loan security requirements.
• Review CRB information where applicable and authorised.
• Monitor arrears ageing, non-performing loans and early warning indicators.
• Reconcile expected payroll deductions with actual loan repayments.
• Escalate irregularities, suspected fraud and emerging portfolio risks.
• Perform any other duties as may be assigned from time to time.

Competencies, Skills and Academic Qualifications

Skills and Competencies

• Good Communication Skills: Ability to communicate clearly in writing and verbally, draft letters and explain payment options to members, using appropriate persuasion and negotiation techniques to recover overdue debts.
• Attention to Detail: Ability to maintain accurate and informative client records and follow SACCO procedures when undertaking assigned duties.
• Data Entry: Ability to accurately enter and update information in digital systems.
• Computer Skills: Good computer skills and the ability to work with relevant software applications.
• Analytical Skills: Basic analytical skills to support credit appraisal, loan monitoring and recovery activities.

Minimum Qualifications

• At least a Diploma in a business-related field, such as Business Management, Finance, Accounting, Credit Management or Co-operative Management.
• A holder of CPA Part II.
• At least a C (plain) in Mathematics at KCSE.
• At least 1–2 years of working experience in a financial institution or a related organisation.
• Professional qualifications will be an added advantage.