Credit Control Assistant at Hotpoint Appliances Ltd

Reports to: Credit Control Manager

Department: Finance

Location: Ruiru

Job Purpose

Overseeing and controlling the process of receiving payments for the organization’s services or products, and making sure that payments are received promptly and efficiently by conducting credit checks on new customers, resolving problems about invoice payments, reconciling complex month-end accounts, report and escalate on outstanding issues, highlighting potential debtor problems, reviewing customers credit ranking, and minimizing company’s credit exposure risk.

 Job Responsibility and Accountability

• Providing support to the Sales Reps and assisting in handling reconciliations, queries, and timely resolution.
• Following up on the assigned overdue debts and ensuring they are always on terms.
• Ensuring the debtors’ policy is being always adhered to.
• Monitoring of credit accounts change in payment patterns and escalating the same on timely basis.
• Preparing demand letters and monitoring progress by engaging the customer.
• Assisting in initiating processing refunds to customers.
•  Raising Credit Note requisitions for non-stock transactions.
• Reviewing Credit Facilities provided to customers and reducing exposure.
• Analysing and de-activating dormant accounts.
• Ensure customer statements are sent every month.
• Assisting the Receivables Team in matching customer payments in the ERP system.
• Timely reconciliation of Payment Portal control accounts.
• Assisting in review of credit policy.
• Conducting credit risk assessment and ensuring that mitigation actions are in place
• Resolving operational queries with customers and other stakeholders.
• Daily reconciliation of online account.
• Process improvement – Assist the Credit Control Manager in coming up most efficient and effective credit control processes and risk mitigation.
• Performing other Credit Control related queries.
• Performing other duties assigned by the Credit Control Manager.

Qualification and Experience

• Business related degree from a recognized university.
• A member of recognized professional body, CPA, ACCA, CCP
• Previous work experience of 4 year in a busy Credit control/finance environment.

Key Skills:

• Good communication and interpersonal skills.
• Ability to organize, multitask and prioritize activities.
• Teamwork and Collaboration- Ability to deal effectively and courteously with the rest of the team.
• Should have good work ethics.
• Resourceful and proactive in dealing with issues that may arise.
• High attention to detail, excellent analytical, computer skills, and MS Office packages.
• Knowledge and proficiency in working with ERP Systems.
• Knowledge of Kenyan tax laws and regulations.
• Ability to ensure data accuracy and completeness.
• Ability to exhibit patience and tolerance.
• Key focus on the quality of work and client relationship.