Credit Controller at AMG Realtors

JOB ADVERT

Job Title: CREDIT CONTROLLER/ DEBT COLLECTOR

Status: Full Time

Reports to: Financial Analyst

Location: Nairobi Kenya.

Date: 11 August 2021.

Position: Entry Level.

Job Summary: The incumbent of this position shall work with customers to collect their outstanding debts by organizing and keeping track of outstanding debt accounts, contacting debtors to learn more about their payment status, negotiating payments and payment plans with customers, investigating certain payment discrepancies and working to resolve them for and on behalf on the company.

Key Responsibilities:

• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Investigate and resolve discrepancies in payment accounts.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.

Qualifications.

• Bachelor's Degree/Diploma in Finance.
• 1-2 years of experience in debt collection management.
• Excellent verbal communication and active listening skills.
• Problem-solving skills.
• Persistent & goal-oriented.
• Attention to detail