Credit Officer — 1 Position at Daima SACCO

Key Duties & Responsibilities

• Ensure loan procedures are followed during appraisal, approval, disbursement, monitoring, and management in accordance with the Society’s credit policy and regulatory requirements.
• Coordinate debt collection and recovery activities across all branches to ensure the Portfolio at Risk (PAR) is maintained at or below 5%.
• Ensure due process is followed in a timely manner on loan defaulters in compliance with applicable laws, regulations, and the Society’s credit policies.
• Identify, visit, and establish relationships with potential customers while actively marketing and selling the Society’s loan products and services.
• Prepare and submit monthly product performance reports to the Credit Manager, highlighting portfolio growth, quality, trends, and recommendations.
• Handle loan cases escalated or referred from branches and provide guidance on appropriate interventions and resolutions.
• Follow up on death claims to ensure deceased members’ loan obligations are fully settled through the Society and relevant insurance providers.
• Confirm monthly remittances from various check-off systems and follow up on irregularities, delays, or under-remittances.
• Market, cross-sell, and promote the Society’s products and services to drive business growth and enhance member value.
• Undertake any other relevant duties as may be assigned by the Credit Manager from time to time.

Person Specifications

• High standards of integrity, honesty, and professionalism.
• Strong analytical, problem-solving, and critical-thinking skills.
• Basic financial analysis and credit assessment skills.
• Sound understanding of debt recovery processes and collateral management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong report writing, business writing, and presentation skills.
• Ability to make timely decisions and exercise sound judgment.
• Proactive, results-oriented, and initiative-driven approach to work.
• Ability to work independently and collaboratively within a team environment.
• Strong customer relationship management and business development skills.

Minimum Qualifications

• Minimum Diploma in Credit Management, Co-operative Management, Banking, Finance, Business Administration, or a related business field.
• Minimum of 3 years’ relevant experience in credit administration, loan appraisal, debt recovery, or a similar role within a SACCO, banking, or financial services environment.
• Proficiency in computer applications and financial management systems.
• Knowledge of SACCO loan products and credit administration processes with experience in recruiting, onboarding, and serving civil servants.
• Understanding of collateral management and loan recovery procedures. A legal background or exposure to legal recovery processes will be an added advantage.
• Knowledge of SACCO core banking software and credit management systems will be an added advantage.
• Demonstrated ability to market financial products, manage loan portfolios, and support business growth initiatives.