Credit Officer – 2-Month Consultancy Engagement at Pezesha

The Opportunity

• The successful consultant will play a hands-on role in accelerating loan disbursements, converting prospective customers into active borrowers and supporting collections.
• This is a highly execution-focused role for someone who understands lending, is confident engaging customers over the phone and can consistently deliver against daily and monthly targets.

Key Responsibilities

Loan Growth & Customer Conversion

• Make outbound calls to prospective and existing WEAVE customers to drive loan uptake.
• Follow up on leads and interested customers to convert them into successful loan applicants.
• Guide customers through the loan application process and address questions or concerns.
• Actively drive customer conversions and contribute towards achieving WEAVE Programme disbursement targets by 31 December 2026.

Collections & Portfolio Performance

• Support loan collections through proactive and timely customer follow-ups.
• Engage customers on repayment obligations and address repayment delays.
• Contribute towards maintaining a portfolio On-Time Repayment (OTR) rate of above 80%.

Reporting & Execution

• Maintain accurate records of customer engagements, follow-ups, applications and conversion outcomes.
• Provide daily updates on calls, customer pipeline, conversions, disbursements and collections performance.
• Proactively identify bottlenecks affecting customer conversions and recommend solutions.

Required Qualifications & Competencies

• Previous experience in credit operations, lending, loan sales or collections.
• Demonstrated ability to drive loan uptake and convert leads into successful disbursements.
• Strong telephone communication, customer engagement and persuasion skills.
• Good understanding of the loan application, approval, disbursement and repayment lifecycle.
• Ability to handle customer objections and maintain consistent follow-ups.
• Strong organisational skills and ability to manage a customer pipeline.
• Highly target-driven, proactive and comfortable working independently with minimal supervision.
• Strong execution mindset, accountability and commitment to results.

Key Performance Expectations

We are looking for someone who can hit the ground running and deliver measurable results within a short engagement period.

Performance will be assessed against:

• Customer engagement and outbound calling activity.
• Lead conversion and successful loan disbursements.
• Contribution towards WEAVE Programme disbursement targets.
• Collections follow-ups and portfolio OTR performance of above 80%.
• Timely reporting and overall execution against agreed targets.